مستخدم نزيل
9 مايو 2025
Absolutely the worst customer service I’ve ever experienced. I requested the airport shuttle, and the front desk took my phone number, told me to wait inside, and assured me the driver would contact me when he arrived. I followed their instructions exactly—and waited for over 30 minutes with zero communication. When I finally called back, instead of apologizing, they blamed me for not watching for the shuttle outside. Are you serious? You gave me the wrong instructions, left me stranded, failed to follow through on your promise, and then had the audacity to blame me? This is beyond unacceptable. I’m furious. The lack of accountability and basic respect for your guests is appalling. Shame on you.
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