Days Inn by Wyndham Suites Fredericksburg

Unfortunately, our recent stay at this hotel was highly disappointing due to both the condition of the property and the behavior of the staff. Upon arrival, our reservation was not honored correctly. We had booked and paid for a room with two queen beds, but were given a room with a single king bed instead. When we brought this to the attention of management, a female staff member informed us that receiving the room we originally booked would require an additional $20 per night—despite our confirmation stating otherwise. Once we were given the keys to the first room, it was immediately clear that the room had not been properly cleaned. The sheets had an unpleasant odor and contained multiple hairs, the trash cans had not been emptied, and the previous guest had left cooking supplies behind. After some back and forth, a male staff member allowed us to view a different room with the same layout. At first glance, it appeared to be an improvement, so we agreed to move. Unfortunately, this second room was also in poor condition. The pull-out couch and mattress were visibly stained, the extra sheet set provided was also stained and contained hairs, the floors had not been cleaned, and both the microwave and refrigerator were dirty. To make matters worse, we found roaches in the room. When we raised these concerns with the male manager, he responded with hostility—accusing us of lying, calling us "difficult," and demanding that we vacate the room by the next morning. As we were visiting from out of town and it was already late, we reluctantly decided to stay for the night. In hindsight, we should have left immediately. This experience highlighted a severe lack of professionalism and basic cleanliness standards. The property would benefit greatly from hiring trained housekeeping staff rather than relying on untrained family members. Additionally, the staff would benefit from training in customer service and conflict resolution. It is disappointing to see the Wyndham name associated with this location, and I strongly encourage the brand to re-evaluate its affiliation.

I would have given the hotel a five if it hadn’t been for the parking… If you have any trailer at all, regardless of the size, there is no parking… and there’s literally one parking spot per room so it’s not like you can park across six spots with a trailer… Besides that the room was excellent… Everything was very clean… I completely enjoyed my stay… Excellent bed excellent water pressure And a very good location…

It was an average stay. The beds were comfortable. No elevator. We had upstairs, I have a bad knee so uggh on that.