The Country Lodge Hotel

The bedding are very old and toiled is stained as per pictures. Checking in was very hectic it took me 2 hours for them to locate my reservation from trip. Com

Upon check-in. The receptionist could not location my reservation that was booked through *******, and this further delayed us getting to our room. I had to dig into my email and find confirmation, and do all kind of screenshots and forward to this email address. It was too much. They took what was sent and allowed me to proceed. The room was great and spacious with incredible views overlooking the town and sea. Balcony area was cool also. No complaints about the room. Nice size TV, comfy bed, comfy pillows. The shower is not fully enclosed, so water does get all over the flow. I didnt like that, as I'm used to fully enclosed shower. The hotel provided complimentary breakfast, which we enjoyed. Lunch and dinner were not complimentary, and the food was definitely overpriced. I had no staff issues, and enjoyed seeing the very attractive servers they have. All of them were beautiful. I didn't get to access the pool or fitness center due to personal schedule, but will definitely come back and enjoy all in full. Checking out was a headache also. Once again it took way longer than it should've, as it held up the awaiting taxi driver, and we also missed the ferry due to this unexplained delay. Please do better with the check-in and check-out process so that they are speedy. I will recommend printing out your confirmation and bringing it with you to show in person to speed things up. They didn't email/call me to confirm that my room was set prior to official check in.

Hotel with a terrace restaurant overlooking city/ocean. Our reservation was mishandled and we got an awful room (room 202) on the second basement with a view to a backyard with rubble and LPG tanks. The room had no hot water; the phone was not working, the balcony door and its grill could not be locked, the entrance door's handle was shoddy and could not be secured from the inside, the bathroom ventilation hatch looked onto the main hotel corridor, the shower area was dirty and stained with sealant also flooding the rest of the bathroom. During the second day we went from no hot water to no water at all without warning. The stench of drain pipes invaded the corridors and the room. The corridor and staircases were filthy with wet muddy footsteps. Only when you complain vehemently do they exchange our twin room for two separate rooms as no other twin rooms were available. In one second room the safety box was not working and the air-conditioner leaked into the balcony. In the other, the TV remote control had no batteries and the bathroom floor was dirty. I asked for a drink as compensation and they sent a can of cola to the room. Even those rooms which are OK have maintenance and housekeeping issues. Low safety: entry doors cannot be secured from inside. In my first room balcony door and its grill could not be locked. What a place!

The property is well kept clean .The managers and staff are very polite will like to visits again

Stranded - No Rooms Hotel under renovation We had paid for reservation for 4 rooms for 4 people. Arrived late night/early morning 3.00 am and find out there are no rooms available because the hotel is being renovated. They directed us to go to a different hotel providing no further assitance. Why they accept reservation and payment when the rooms do not exist is any body's guess. They left us starnded. What if it was a family who has never travelled to Freetown before. Bad experience.

Spent 10 days in this wonderful hotel, we loved the hotel quiet location, with a great view of both the city and sea . The staff and management are very friendly, helpful and polite. The junior suite was very spacious and comfortable. We always looked forward to the buffet breakfast which had a great variety of both African and intercontinental dishes.