Blue Buffalo Resort

這家位於美國弗裏蒙特縣山區的度假村，以舒適的木屋住宿和親近自然的體驗為特色。房間乾淨整潔，設施齊全，工作人員友好熱情，周邊環境寧靜優美，距離黃石公園西門和老忠實間歇泉僅約55公里，適合自駕遊客。度假村提供桑拿、免費WiFi、小童樂園等設施，但餐飲選擇較少，建議自備部分食物。整體性價比不錯，是探索黃石公園前理想的休憩地

The overall setup of the hotel is very cozy and charming. However, we experienced a few issues during our stay. The check-in instructions provided via email differed from the ones sent by text message, which caused some confusion upon arrival. We stayed in the Amish Loft, which is advertised to accommodate six people. While the space was pleasant, we had to use the pull-out sofa bed, which was extremely uncomfortable. The mattress was thin, and the bar running across it made it very difficult to get a good night’s sleep. I experienced back pain as a result. When I brought this up to the front desk on the first day, the gentleman informed me there was nothing he could do, which was disappointing. Another concern was the breakfast. It was very limited and frequently ran out due to the small seating area and the number of guests. We often found ourselves either waiting or having to skip breakfast altogether. Despite these issues, the hotel has potential with its cozy atmosphere. With improvements to guest communication, sleeping accommodations, and breakfast availability, the experience could be much better.

The cabins themselves are nice (except for the fact that the smoke detector was not installed when we checked in, and there are no blackout curtains so you will wake up at 5 am if you didn't bring an eye mask), but the service has been absolutely unacceptable. Without any prior notice or conversation, I discovered a $50 charge on my credit card—apparently for allegedly replacing their hair dryer with a broken one. No one reached out to clarify or even inform me; I only found out by checking my statement. I texted them to resolve the issue—no reply. I called and was told a manager would follow up by the end of the day. That never happened. I called again, only to be told that a different manager would now need to get back to me. This has been the worst customer service I’ve experienced. I travel frequently, and I’ve never before been effectively accused of stealing first, and then lying about it. Completely unacceptable. Stay away!