Shangri-La Hotels in Fuzhou

this hotel look old, for the room card, on lift and door need insert it, not scan very old style , we are very disappoint about the Gym facilities, special about Sauna and Spa and steam, the spa bath is super hot ( 42 dgree), we couldn't get into the bath, and we had ask the manager, but i been told this is from the headquarter, this is normal , and i m upset is this service is for the guests, soo-hot we couldn't get in, just for show? second, the floor is very slope, i been fall over, and nobody look after me, only i been told go to hopsital, very sad, we didn't got china hospital card, it's very difficulty to see doctors, and we will wait for long time to get treat, we wil back New Zealand soon :( and i m confusing is ” so big hotel, not a medical service? or even helper? thanks