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The outside environment is okay. I had made a mid on my booking dates and when I decided to change the dates it was so disappointing that I couldn’t or get a refund which made me get put off by this app and this isn’t the first time I’m having such an experience….. Poor app service even when the hotel had changed the dates for me and requested that the agent refunds me 😡🙄😡

It started with bad impressions, that reception could not find my booking, even I prepaid in full and received email confirmation with booking number. 3 first days, bad wifi, or said no wifi indeed. Reception said nothing. Aircon is very loudly, its sound like turbo all time, on the first night I turned off aircon because could not sleep. Only 1 that I like is having breakfast at Grand Palm, but this is not good for traveler who has no car.

Booked and paid by app but was delayed by staff trying to confirm my booking.had booked double bed got twin beds

Rooms were lovley and comfortable bed and clean. Nice cosy and quiet

Upgrade and modernise PLEASE!!! It is so sad to see that a hotel and complex like that has not been upgraded to move with the times. I last stayed here about 6 years ago and everything, the decor included is exactly the same. No restaurant, bar section in the hotel (Metcourt) anymore. IN DIRE NEED OF AN UPGRADE TO MOVE ONTO THE CURRENT TIMES.