لضمان مصداقية التقييمات المعروضة، نحن لا نحسب ببساطة المتوسط. بدلا من ذلك، نستخدم حسابات علمية تأخذ بعين الاعتبار مصداقية التقييمات وحداثة تجربة الضيف لتحديد التقييم النهائي.
التقييمات الموثوقة
الموقع7.8
وسائل الراحة7.8
الخدمة7.8
النظافة7.8
تصنيف حسب:
ترتيب حسب:
جميع التقييمات(50)
تقييمات إيجابية(92)
تقييمات مع صور / فيديو(3)
تقييمات سلبية(20)
مستخدم نزيل
تم التسجيل الوصول أبريل 2025
مسافرون منفردون
4.0/10
تم النشر في 8 مايو 2025
Avoid, sad pool area, not looked After hotel in need of renovation, terrible food. Nothing around the hotel. Better stay in Downtown.
ترجمة
مستخدم نزيل
تم التسجيل الوصول أبريل 2025
العائلات
8.0/10
جيد جداً
تم النشر في 6 مايو 2025
5050 experience rating. Great location, limited menu, good service though limited WiFi radius. Can do better
ترجمة
Christopher
تم التسجيل الوصول مارس 2025
اخرى
8.0/10
جيد جداً
تم النشر في 27 أبريل 2025
Only one slight criticism, no information in the rooms regarding opening hours for breakfast, lunch etc, and checkout time, also no information on tours operating from the hotel. Apart from that I found the staff very efficient and helpful.
ترجمة
مستخدم نزيل
تم التسجيل الوصول مارس 2025
سفر مع الأصدقاء
8.0/10
جيد جداً
تم النشر في 23 أبريل 2025
Staying at Avani Hotel was good. It's clean and quiet. Their Wifi connection is very good. And their breakfast was indeed well served.
ترجمة
oarabilehendrick
تم التسجيل الوصول مارس 2025
اخرى
8.0/10
جيد جداً
تم النشر في 9 أبريل 2025
The sleep was good. Rooms were nice and clean. It was quite no disturbances. Everything in the room was well arranged and tidy. The hotel areas were good the pool side, service by the restaurant outside and the resort area
ترجمة
رد من مكان الإقامة: Dear oarabilehendrick, Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us. We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Avani Gaborone Resort & ****** in the near future for another memorable experience. Sincerely, Poloko Mosimanegape Guest Relations Manager
boitumelomot
تم التسجيل الوصول مارس 2025
مسافرون لغرض العمل
2.0/10
تم النشر في 7 أبريل 2025
I am writing to express my dissatisfaction with my recent stay at your hotel. While I chose Avani for its reputation for quality, my experience was far below expectations. The rooms at the back of the property, particularly Room 320, are in urgent need of attention. The carpet had an unpleasant smell, which made the room feel uncomfortable. The safe was not functional, forcing me to carry my valuables everywhere—a significant inconvenience. Moreover, the shower was a frustrating experience. The water temperature controls were erratic, with the water fluctuating between extremely hot and cold, making it difficult to have a comfortable shower. I chose Avani expecting high standards of comfort and service, but these issues left me deeply disappointed. I urge the management to address these concerns promptly to ensure future guests have a better experience.
ترجمة
رد من مكان الإقامة: Dear boitumelomot Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Poloko Mosimanegape Guest Relations Manager
Mario F
تم التسجيل الوصول مارس 2025
مسافرون لغرض العمل
8.0/10
جيد جداً
تم النشر في 3 أبريل 2025
Your reception team are wonderful - Tumiso, Marleen and Tebogo. Your food is good and I would have rated you a 5, BUT for your banqueting people. We had a small training group over 2 days and we were told we are in the Mahogany room. I arrived early on the Wednesday and saw ABSA in there and it was ideal - small, cozy and bright. On Thursday we are told we have been changed to the conference center - a huge room for just 18 people, dark and dingy and very difficult to hear each other due to the size of the room. I ask why we were moved - they cannot tell me!? We endure the day and request to be in Mahogany on the second day and explain how we want the room set up - no problem we are told. The next day the room is not set up exactly as we requested as the old team did not tell the new team what to do. Most unprofessional.
ترجمة
رد من مكان الإقامة: Dear Mr Mario Fezekas Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Poloko Mosimanegape Guest Relations Manager
Akhter
تم التسجيل الوصول فبراير 2025
اخرى
6.0/10
تم النشر في 11 مارس 2025
Has no lift.
Generally in need of renovation and maintenance.
Limited choice of restaurants.
ترجمة
رد من مكان الإقامة: Dear AkhterThank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Poloko MosimanegapeGuest Relations Manager
amoscheuka
تم التسجيل الوصول فبراير 2025
مسافرون لغرض العمل
10.0/10
متميز
تم النشر في 8 مارس 2025
great experience and awesome service. from the reception experience with Minkie, and all the way to the room and hospitality, it was a good trip. i look forward to the new look main restaurant once renovations are complete.
ترجمة
رد من مكان الإقامة: Dear amoscheuka I am delighted that you had a memorable stay with us here at Avani Gaborone Resort & ******. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back. Sincerely, Poloko Mosimanegape Guest Relations Manager
tsumaket
تم التسجيل الوصول فبراير 2025
اخرى
8.0/10
جيد جداً
تم النشر في 5 مارس 2025
My stay with my family in Avani was ok. Had problems with the wifi, restaurant and bar/room service. But overall my stay was very good.
ترجمة
رد من مكان الإقامة: Dear tsumaket Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Poloko Mosimanegape Guest Relations Manager
cmwabutwa
تم التسجيل الوصول يناير 2025
مسافرون لغرض العمل
10.0/10
متميز
تم النشر في 26 فبراير 2025
The location is very convenient and rooms are fantastic and well cleaned with very class receptions by workers
ترجمة
رد من مكان الإقامة: Dear cmwbutwa, Thank you for choosing our Avani Gaborone Resort & ******, and for sharing with us your lovely feedback. We are delighted to learn that our hospitality and service exceeded your expectations, and to know that our team had the opportunity to craft unforgettable memories with and for you. We are looking forward to welcoming you back in our beautiful Hotel! Sincerely, Poloko Mosimanegape Guest Relations Manager
gawie2025
تم التسجيل الوصول يناير 2025
مسافرون لغرض العمل
8.0/10
جيد جداً
تم النشر في 23 فبراير 2025
This was a good, quality stay. I enjoyed the friendly ness and helpfulness of each person I interacted with. I will make use of this venue again when I visit Gaborone again.
ترجمة
رد من مكان الإقامة: Dear gawie2025, I am delighted that you had a memorable stay with us here at Avani Gaborone Resort & ******. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back. Sincerely, Poloko Mosimanegape Guest Relations Manager
ElizabethAnn68
تم التسجيل الوصول ديسمبر 2024
اخرى
8.0/10
جيد جداً
تم النشر في 4 يناير 2025
We spent four nights at the hotel for New Year's Eve. The breakfast buffet was the best part. The food is fresh and plentiful. We also ate in the restaurants and found the food to be very good. The hotel itself has seen better days. The carpeting in the hallways is your first clue that it needs to be deep cleaned. Our room was satisfactory, although we did not have hot water in the shower and the toilet was put on the wall a little crooked. We enjoyed the ****** and a pool and the gym.
ترجمة
mooketsidanielpheko
تم التسجيل الوصول يناير 2025
اخرى
10.0/10
متميز
تم النشر في 4 فبراير 2025
It' was very nice to staying there and I will like to come over and over again next time please ask them to give us free breakfast for free
ترجمة
رد من مكان الإقامة: Dear Mooketsi, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Poloko Mosimanegape Guest Relations Manager
مستخدم نزيل
تم التسجيل الوصول ديسمبر 2024
مسافرون لغرض العمل
10.0/10
متميز
تم النشر في 24 يناير 2025
I had a great stay at Avani Gaborone Resort and ******. Excellent facility within reach of shopping centres and very convinient.