Hampton Inn Atlantic City/Absecon

There is a lack of focus on cleanliness and customer service based on my overnight stay. When I brought up the issues below during check out, I was provided an email but over the course of several follow-up's, I was ignored. Makes their "100% Hampton Guarantee" pretty much lip service and disappointing for someone who has placed their loyalty with Hilton. I found hairs in the bed and bathroom. I have gray short hair and you can see from pictures, these are not mine. During breakfast, the trash was overflowing, and I saw it emptied only after service ended. The food was decent and I've always appreciated the complimentary breakfast at Hampton Inn. The paint on the ceiling in the bathroom was cracked and bubbling. I arrived after hours so the front door required a room card to get in. Since I hadn't checked in yet, I buzzed for 10 minutes without answer and was left waiting outside for a total of 20 minutes when I just wanted to get into bed. When I was finally let into the lobby, the front desk attendant didn't apologize for the wait nor acknowledge my Honors Gold status. My room was quiet and well temperatured. The parking lot was brightly lit and had plenty of spaces within short walk of the entrances.

Pool was closed for maintenance. Great location for the gold tournament .

Currently the hotel is under renovation and it does look like it The people are very friendly and are trying to be as accommodating as they can Upon checking in John informed us that there was an issue with our hotel room door and he will try to fix it and unfortunately because there are sold out he could not put us in a different room. As promised once we got back from dinner the door was fixed and he was very apologetic about it and handled that to the best of his ability which we very much appreciate