SpringHill Suites Gallup

The room was a great set up - loved that the "pull-out couch" was a day-bed and trundle situation. Tons of space and comfortable beds!  Very clean!  The middle of the night front desk guy, Rick, was super nice. The morning front desk people, the cleaning people, and also the woman in charge of breakfast were all very kind, too.  It was nice that the breakfast had a decent amount of choices and they included gluten free and some dairy free things, as well.  Very pleased with our stay.  Thank you!! 

SpringHill Suites早餐特別豐富特別好，房間夠大，夠安靜，去附近吃喝玩樂都很方便，以後出門還會選這家店。

房間衞生都不錯，剛好下雪，風景不錯。

Had a bad experience at this hotel. Not up to the Marriott standards. Tried to contact the manager with both phone calls and a very detailed e-mail. Left 3 messages at the front desk. Two weeks later someone else called and offered me some points back, 2000, that's equal to about $20. Extremely disappointing. We stayed for 2 nights, neither night had any working A/C in our room after being told it was fixed. It was a 95-degree weekend. Couldn't even open the window, they even sent someone to our room to try and get the A/C unit working 3 times and then to try and get the window open. Next day front desk clerk said the unit had been repaired. It had not. Miserable night, so hot it was hard to sleep. Desk clerk told me to contact the manager for a refund of some type. $20 bucks- WHAT AN INSULT.

The hotel is overpriced for what it offers. The elevators weren't working. Our shower was clogged, and the door sensor cover was not attached. We chose to stay in Gallup on our way home from Las Vegas, which was the halfway point. It had great reviews, but after driving 7 hours, we definitely didn't want to haul our luggage up the stairs. Also, it was very hard to sleep because of the loud window air-conditioning unit.

Knowing that we would arrive late, I called to notify the staff and they saved our room. The room was amazing. The bathroom had a unique flow. Breakfast was good and hot. The only hiccup was the elevators did not function properly and we got stuck once.

This is our 3rd stay here. A mixed bag. It was okay? It's Gallup. I don't expect luxury in Gallup, but this is a new build hotel, not a remodel so I think it could do better. This is over a multiple-day stay. Pros: ~Good location close to highway and food ~The alternative Native girl at breakfast was sweet, asking everyone if they had everything they needed. Nicest person at the hotel. - Good supportive pillows, not just the feather squish ones ~ Bed was comfortable ~ Two different shower nozzles, one up top and lower body one Cons: ~Broken bottles ripped off the wall in the shower ~ No hot water midday in shower, only at night ~Stagnant-smelling rooms ~ Cleaners cleaned shared wall rooms loud keeping us awake mornings we tried to sleep in. ~ Bed wasn't made on arrival. I had to look back through my pictures on here. This is the only time it's happened to me I can recall. ~Breakfast low quality. Stuff was cold in the warm plates at 7am. No cream cheese for bagels. Older woman hovering around, what's the point of hovering around us if your food is cold. - Loud. Lots of trains. Would happen at any hotels right here.

Great property with great staff that helped us with our third party reservation, *******. They were very accommodating. The room was spacious and very nice. Very clean and will be going back when we head that way again.

The pool was small but our 3 kids liked it. They made a comment that they liked how warm the water was. Breakfast was very good both mornings. The property in general was clean and well taken care of. What we didn’t like was how the hotel had only 1 elevator working. It wasn’t mentioned to us either when we checked in. Our room didn’t have black out curtains. Just a see through curtain that we didn’t like. It was hard our first night to sleep because our room was lit up with the outside lights. Overall it was very quiet, we didn’t hear anything. Beds were perfect. The hotel is gated and well lite. Yes, there’s homelessness in the area. Don’t be surprised to see them on the outside of the gate. They were all friendly and left us alone.