The Woodquay Hostel

I had the most upsetting experience with a man called Kenneth. I had intended to stay here and had originally spoken to a lovely woman who told me I could book through the websight and if I had any problems to get back to her. I did. Someone else emailed me back and was no help to me. I had asked him about availability for a later date in may. He stated he had no availability for ' tonight' I emailed him back stating that it was for the later date in may I needed it not 'tonight' he then said as I have already told you we have no rooms available on the dates you needed. He seemed very put out and unhelpful even though the previous lady has told me to call if I had any issues whatsoever. I explained to him that that was not what he had said originally that I didn't want to stay tonight but later in may. .... And if he was going to be rude I would find somewhere else to stay. He wrote back no problem. I could not get over the unhelpfulness and the unprofessional and unclear manner in which he spoke to me. I would understand if his first email stated that they were fully booked for my selected dates but he was so unclear and unhelpful and rude. That man really needs to learn to be nicer to folks. I was so disappointed as it looked like a really nice place. And I was looking forward to it.

I slept in seven bed women room. It was bathroom incide,but when it is 7 girls hard to get in. There are a lot of bathrooms and toilets also outside the rooms. There are a lot of People,and shared toilets not always are clean. Here are soap in some shared bathrooms. Good localisation. Also they have kitchen, breakfast included,but if you are late - you have nothing to eat. Free tea and coffe,and lemon water. A lot of spot to Cook something here

Kenneth the assistant manager is a disgrace, his use of language was shocking.. busting into rooms without knocking and making a mockery of his “guests”. There was stains on bedsheets when we arrived. Took advantage of our large group and screwed us on our deposit. Showers not working also