"بقيت هنا لمدة ليلة واحدة وكانت تجربة رائعة. خدمة النقل المجاني من المطار في الوقت المحدد وكان خدمة العملاء متجاوبة للغاية طوال فترة إقامتي. كان العيب الرئيسي أن الغرفة لم تكن نظيفة ولكن صغيرة جداً وكان تكييف الهواء يعمل بشكل جيد. كان الإفطار في الفندق نفسه كل يوم. الغرفة كانت واسعة ونظيفة وبها تصميم بسيط لكنه مريح. لا يوجد آثار لرائحة الدخان، التي تقدر تروحها فعلا. يقدمون غسيل مجاني للخدمة الذاتية، بما في ذلك مجفف شعر و الحديد، الذي هو مكافأة كبيرة. أعجبني في الفندق أنهم أعطوني مكواة ملابس، وأغطية السرير كلها كانت نظيفة، ومجفف شعر وغلاية، مما يسبب رائحة مجاري. أحضرت إلى الغرفة مرتين، ولم احصل على سرير منذ لم يكن لدي رقم هاتف محمول صيني للمسح واستخدام الغسالة والنشافات، ذهب الموظف إلى الميل الإضافي وساعدني في المسح لكل منهما. أنا ممتن جدا للطفهم ومساعدتهم. كان الإفطار جيد وموقعه مناسب فقط على بعد مسافة قصيرة سيرًا على الأقدام إلى المراكز التجارية والمطاعم. انصح به بشدة خاصة للمسافرين المنفردين !"

"اقمت أنا وأصدقائي في هذا الفندق قبل السفر إلى لانزو. الفندق قريب بشكل مناسب من المطار ويوفر خدمة نقل مكوكية مجانية ولكن سائق السيارة كان يعمل بسرعة والتقلب في الطريق، وحصلت على سعر معقول من الفندق. الغرف نظيفة وجيدة الحجم. الإفطار ليس متنوعا، كما تتوفر مجموعة كبيرة من الأطباق. كان هذا الفندق لطيفا بما فيه الكفاية لإعطائنا اتصالا حتى لا نفوت رحلتنا. الغرفة كانت نظيفة، ستائر الحمام كان هناك عدد قليل من الحشرات عليها لكن ذلك لا بأس به!"

"Huge thanks to Manager Zhang for calling us, to driver Qiao for picking us up at Gate 11 of the airport terminal, and to Manager Wang at the front desk. This is a truly unique hotel. Even before we arrived, they were already reaching out. While we were still on the high-speed train, a call came through, asking about our flight arrival time. I mentioned we were coming by high-speed train to Zhongchuan Airport East Station and wondered if they could pick us up. Manager Zhang replied, 'Yes, a driver will contact you.' Manager Zhang asked for our train number and arrival time. Sure enough, less than ten minutes later, a text message arrived from the telecom company, directing me to Gate 11 of the terminal's arrival exit after getting off the train. Mr. Qiao, the driver, clearly specified the car's color and license plate number. As I was typing a reply, Mr. Qiao's call came in, again confirming his parking location. Since we mentioned we were an elderly couple, Mr. Qiao politely asked about the color of our clothes. My husband and I exited Lanzhou Zhongchuan Airport East Station, took the escalator, and quickly found Gate 11. Just as I was about to call, Mr. Qiao walked up to us, greeted us politely, confirmed our identities, helped us with our luggage into the car, and assured us that someone would take care of our bags upon arrival at the hotel. Once the car stopped, Manager Zhang warmly and proactively took care of us, carrying our luggage into the lobby and then all the way to our room. As soon as we entered the room, the housekeeping staff delivered fresh fruit. The next morning, our airport transfer was scheduled for 7:30 AM. Our principle is to avoid inconveniencing others, so we always arrive earlier than the scheduled time. By 7:15 AM, we were downstairs, completing the check-out process at the front desk. Manager Wang (I believe she's a manager, though we didn't see her title on her nametag, only her surname Wang) told us to eat breakfast before getting in the car, and she would let us know when it arrived. I replied that we hadn't booked breakfast, as our flight was business class, and we'd eat at the airport. She insisted, 'It's fine, have a little something.' She then arranged for us to sit down, asked if we wanted milk or millet porridge, and personally brought us two cups of milk and two bowls of porridge. When the car arrived, she again escorted us to the car, helped with our luggage, and ensured it was safely stowed. I mentioned there was a type of fruit we hadn't seen before. She packed a few for us in a food bag and told us its name and how to eat it. We've encountered hotels that call ahead to inquire about arrival times, but never one with such meticulousness and such seamless coordination with the driver. We've had drivers pick us up from stations and airports, but never one as thorough and enthusiastic as Mr. Qiao. We've met lobby managers, but never one like Manager Wang, who treats guests like family. This is a truly special hotel. This is also a hotel with culture. It features a cultural promenade, not just a few thick books for decoration or blatant tourism advertisements. Here, you'll find sculptures and paintings. On the third-floor elevator landing, there are shadow puppet-themed artworks. These art pieces showcase the history, culture, folk customs, and art of Gansu. I shared photos of these artworks with my students, and we discussed Gansu's history, culture, and geological features on WeChat. They all agreed that very few hotels nationwide focus on cultural taste. This hotel truly is a culturally rich hotel. **Facilities:** Very new, all equipment works perfectly. **Cleanliness:** Excellent. **Environment:** Very close to the airport and Zhongchuan Airport East High-Speed Rail Station. The shuttle takes only two or three minutes. From our room, we could see the airport main building and control tower, and observed aircraft taking off and landing, yet there was absolutely no noise. Due to light rain, we didn't explore the surroundings. **Service:** Outstanding. My husband and I are grateful to all the hotel staff."

"Good stategic location either for visiting the Lanzhou city via high-speed trains at lanzhouxinqu station which is 560 m./10 min walk, or for transferring to zhongchuan airport with a complimentary offer in 10-15 min. Comfortable bed and clean room. Luckily got actual smoke-free room. Only improved services required is communication with foreigners esp. for satisfying basic airport pick-up services, just simply place a piece of hard paper written with the hotel name both chinese & english, this could avoid depending on verbal communications."

"Spacious and clean. Free 24-hour airport shuttle service."

"المرافق: موافق النظافة: حسنا البيئة: حسنا الخدمة: موافق"

"المرافق: جيدة، خدمة الاستقبال والتوصيل من المطار جيدة جدًا النظافة: النظافة أيضًا نظيفة جدًا، اللحاف نظيف ولا يوجد به رائحة البيئة: البيئة جيدة، وعزل الصوت جيد جدًا، وتتوفر خدمة توصيل المياه مجانًا الخدمة: الخدمة جيدة جدًا، وأقيم في منزلهم كثيرًا"

"المرافق : حديثة ومتكاملة الخدمات والموقع ممتاز الإقامة كانت رائعة. النظافة : تمام التمام العيوب : قريب من المطار , جيد للظروف الداخلية والخارجية , هادئ . الخدمات: ممتازة من ناحية التوصيل وايضاً التوصيل الى محطة القطار (محطة لانتشوا الجديدة للمنطقة) واجراءات الدخول سهلة وتعامل الموظفين في جميع انحاء الفندق يمتاز بالتعامل الرقي والدقة في ادق التفاصيل حتى وان كانت عودة الى الوطن أوصي به"

"أفضل تجربة دائما مفيدة، استقبال المطار للمسافرين الأجانب، شعور بالأمان والسعادة"