Hotel Villa Del Sogno

Huge disappointment 😣 1. At 05 30 I discovered no tes/ coffee making facilities in the room. Phoned reception and requested for room service. You have to wait until 07 :00? Unacceptable excuse. At €500 night cant you afford a kettle , a beaker + tea and coffee. Just like all other hotels. Or better still employ one more charming man from Sri Lanka to provide room service during the night hours, 2. Go and watch elderly guests trying to get into the pool. They all needed assistance. For heavens sake add a hand rail at the shallow end. Simple ! 3. I was unable to get to the changing room, poolside. Steps, but NO hand rail. So changed behind one of the chairs. Not welcome. 4 At check in G. Vanoni took ages to decide which room to give and then what rate go charge me. Eventually she quoted €500. Which i wrote down. The next morning the bill was for €551 😉 I naturally questioned this. The receptionist was adamant it was correct. After much discussion she got G. Vanoni on the phone who said I was wrong and she was right. She then said she can't see what rate was in the computer for last night. G. Vanoni IMHO needs training in customer facing skills. She refused to listen. Just kept speaking over me, She has 2 ears and 1 mouth. Try using them in that proportion. So I left VILLA DEL SOGNO , very dissatisfied. Just not worth €500 ,,,,,,,, for what..? I normally only use Trip Advisor to only make a favourable report. If something is wrong I prefer to tell them face to face.

Es un hotel antiguo bien mantenido el lugar hermoso . Habitaciones pequeñas algunas con balcón .Creo que le faltan varias cosas en general, para dar un óptimo servicio al pasajero, como tiene que ser un hotel de 5 * El desayuno para este tipo de hotel no cumplió nuestras expectativas.

We stayed at Hotel Villa del Sogno for two nights. Frankly speaking, it's not worth the price by its hardware and software. Hardware part: the building is old, the rooms lack of any modern amenities with used up furniture, aged room deco, old bedding materials, no coffee machine and small bathroom. There are only a handful guests for breakfast, and the breakfast was not good, lack of variety and the supposedly hot food was rather cold instead. The five star is clearly over-rated. Will no visit again and will not recommend.

Villa Del Sogno offered the most spectacular views across lake garda it was like a Mediterranean paradise. I booked a junior suite as i wanted the terrace to wake up and have my tea on in the morning. The staff were really friendly. Our room was ready early but the lovely gentleman who showed us to our room noticed it wasn't quite ready and was very apologetic but it was fine with us and he immediately got on the phone to get it sorted. We decided to have a drink on the terrace while we waited and it was lovely. When the room was ready it was lovely and the balcony was massive. The only down side is there were no Tea or Coffee making facilities and i called in the morning and wasn't able to get any room service until staff arrived at 7. To be honest for the price i paid i would have at least expected that as a standard service. Aside from that it was wonderful and the staff in the morning wished me a happy birthday and the waiters and waitress bought out a tiramisu with a candle. It made for a wonderful start to the day. I would definitely return

Perfect! Absolutely wonderful stay, we came for our honeymoon and it was perfect! We will definitely be back.

vero palazzo magnifique palace. merite ses 5 etoiles. piscine. tennis.restaurant magnifique. tres grand parc. personnel devoué , en particulier au restaurant.petit déjeuner somptueux, sur cette immense terrasse dominant le lac.