سبارك باي هيلتون ترافيرس سيتي

Nice place to stay and close to the surgery center. It needs a bit better amenities but overall I am satisfied. I'll probably rebook again with my next hip surgery!

Very nice hotel on the outskirts of Traverse City. A little hard to find and access off a busy highway but once you find it, you will be happy. Clean rooms that are quiet and very comfortable. Staff is friendly but not situated at the reception desk often, instead sitting in the back room behind it. Room was well appointed and large with microwave and fridge.

The staff here is friendly and helpful, but the facility needs to be updated. Our room was small and the mattress was uncomfortable. Our air conditioning unit fan ran continuously even when we tried to set it to cycle off and on. When we complained, the staff on-site staff responded and tried to help but they and we were told that the units weren’t designed to cycle. The second night we just turned the AC off but it had been covering up the noise from the in room refrigerator. The vibration noise was so loud we finally had to unplug the refrigerator. We tried to use the laundry facility at the hotel but no water available there so we had to go to a local laundromat. Our room was not serviced during our two night stay. We asked for a partial refund because of our dissatisfaction but were told that was not possible even though Fairfield has a “simple promise guarantee“ to make things right. They did give some extra points on my Marriott account but the points are somewhat meaningless when the hotel is this unacceptable. Again, the staff was friendly and responsive but this hotel is far below the standard we expect from Fairfield. My recommendation is to avoid,.