Premier Inn Skipton North (Gargrave)

Nice hotel from the outside, decidedly shabby inside. Extremely poor staffing with, on saturday night one duty manager trying to run a bar, a restaurant and reception! (He was brilliant by the way worked very hard and professionally in very difficult conditions.

The difference between the level of service now compared to 2022 is beyond words. Shocking service compared to our last stay. Last time it was amazing and the staff were great now though it was just clear they didn’t want to be there and we have wasted our money. We should have read the reviews before coming as I think the staff are just fed up with poor management so can’t really blame them for the bad attitude. They didn’t have anything in the bar hardly and the menu was reduced due to no staff but didn’t let us know upon check in that it was a reduced menu or we would have made plans elsewhere. Nearly no bottled cider, no lemonade draft or bottles, no coke either! This should have been mentioned upon check in. Not to mention the bar doesn’t open till 6pm and it’s only for 4 hours as it closes for 10pm. Asked for a couple of items on the reduced menu and were told they didn’t even have them! This was 30 minutes after they opened so they clearly didn’t have any from the start so again why not say. Half these problems could have been fixed with a bit of planning and communication with guests. I think you would get less complaints this way as at least guests are aware of the lack of services they will receive. The room was overly a bit grubby. Would not recommend and would rather pay more to stay elsewhere. The only good thing was the free parking.

What can I say disgusting! Smell of strong disinfectant smell like a slaughter house after cleaning! This was in the corridor and room. Took your breath away and feel it would do harm if there for any time, Also the window could not be opened. No bar for a drink . No chef for food! I felt sorry for the lovely lady on reception who I feel was embarrassed. Basically we could not stay and left to find somewhere else. The card the receptionist gave us for complaints has an Invalid email address!! Disgraceful I rang a helpline and was told to get a form from google which also did not work !what is happening people are paying money Do not keep giving them money And don’t suppose we would get any money back!!