Embassy Newcastle, Sure Hotel Collection by Best Western

This is an excellent, value for money budget hotel. Most facilities are at par with what you would expect from a budget hotel but most outstanding feature is its very helpful staff. Adam is a star. He went above and beyond with anything we needed help with. All other staff we interacted with - Sumit, Helen, Caroline - were all very kind and helpful. Kudos to the management for hiring such awesome people. The next door pub waggon team is also an asset, good food at reasonable prices. Convenient location, felt safe, plenty of parking - couldn’t ask for more.

Not the best experience Greeted with massive pile of mattresses in the car park (not the best welcoming view - apparently awaiting council collection). Couldn't access the building to get to reception (have to be buzzed in). Looks like an old Premier Inn that's been run down and a few new signs up. Room was nice and big but run down. Poor state of furniture.

Nice surprise Great to see a hotel refurbished, ideal location. Great staff.

Lets say I wouldn't stay there again.

Ich bin super zufrieden Ich habe die Nacht in diesem Hotel sehr gut geschlafen. Das Bett war super bequem - nicht zu hart, nicht zu weich - und die Bettdecke ebenso klasse. Das Hotel wird nach und nach die Zimmer renovieren... meines kommt wohl auch bald dran. Gut - es war noch veraltet, aber auf jeden Fall wirklich sauber. Hier hätte ich es auch noch ein paar Nächte aushalten können.