Brookside Resort by FairBridge

Good for family. Room size was good. Although hotel is at roadside, rooms are away from road, hence quiet. Hotel is also by the river and room balconies face river which is nice. One swimming pool is with slide and waterfal. Second pool at other end of the hotel is also nice. Breakfast is basic. It worked well for our family. In front of hotel, there is a stop for free public nostalgic bus (Blue line trolley) that takes you down to Gatlinburg center in a few minutes(Aquarium is last stop), comes at every 15 min. Otherwise it’s 15 min.walk to the city center.

Beautiful view of the river, clean room, friendly staff and so many nearby attractions, shopping and food. We got to see wild bears roaming around the hotel property from our balcony. It was an amazing experience. I would definitely recommend and book here again! My fiance, kids and I enjoyed every moment here!

This was our fourth stay at Brookside Lodge and it will definitely be our last! Our previous stays were fine but this time it was disgraceful. The pillows were like lumpy stuffed bags of stale bread loaves, and impossible to sleep on. The requested replacement ones were just as bad, and we had to borrow two decent pillows from our friends who were camping nearby. Now for the sheets. They have certainly long passed their use-by dates. Flimsy, pilling and the elastic on the fitted sheet was totally destroyed. Consequently this bottom sheet migrated into the middle of the bed exposing the mattress protector which is what we found ourselves laying on come morning. One hates to think of the body fluids lurking in this. This bed over our 4 nights was just pulled up each morning by the service person without bothering to attend to the crumpled bottom sheet. As a result we had to make our bed ourselves each night. Next issue is that we were given two tiny bottles of shampoo to last two women over 4 nights. Now this is downright mean. The coffee machine was never cleaned during our stay either, although they did allow us replacement coffee sachets, so very obvious that we were using it. Lastly the overall state of the motel section of the establishment is dreadful, run down, seedy, extremely dark and should be bulldozed. So very disappointing. I would avoid Brookside Lodge at all costs.