Vila Gale Santa Cruz

Excelente hotel! Muito boa a recepção e funcionários! Boa comida! Pequeno almoço com muita variedade

Not a bad place.

Just back from a 10 nights stay at the hotel We had a sea and airport view from our room which was fine. Enjoyed watching planes come and go. Room was a little dated but clean and functional.! Hotel was clean throughout and staff pleasant except for one lady on the omelette cooking who seemed to be on a mission to take as long as possible! What let down the hotel was the food. Lack of choice in the evening. The show cooking both at breakfast and evening was very slow with little thought in preparation. During the evening the chef often went missing. One occasion a guest was waiting for over 10 minutes for the chef to return, this is unacceptable in my opinion. Overall nice hotel but would not return due to the restaurant issues

Passei um fim de semana deste hotel, algo diferente com as crianças, adoramos a estadia, mas gostamos também da colaborada Mariana, muito querida, muito simpática, e bastante atenciosa, excelente profissional, espero encontrá-la na nossa próxima estadia de.

Booked this for a get away from UK weather, travelled with Jet2. Booked a standard twin/double room. On arrival reception was good had an hours wait for room as with Jet2 we arrive early. Went to our room nothing wrong with room allocated but it was at front of hotel and balcolny looked out onto street which consisted of closed business and not what I like sitting on my balcolny. Went to reception enquired about a sea view room and for a very reasonable extra payment which was less than what Jet2 charge for exactly same room got a wonderful view and room was great. For that I thank the hotel. IMPORTANT TO NOTE we were there in February and I would suspect that if it was during busier time of year it would not have been available. If you book a Jet2 standard room you may be dissappointed with view unless of course you book a sea view when you first book. Hotel in general was guiet, (February) there were works going on which Jet2 never informed us about and whilst it spoilt view around pool did not detract from experience. Other travel companies do advise about these issues. Room was well appointed daily cleaning unless you decline it. Restraunt was pleasant enough, I have said this many times DO NOT EXPECT ENGLISH FOOD Its a foreign country. Hotels with a UK guests often try and provide a version of an English breakfast as do Vila Gale, Not for me on this occasion but it was enjoyed by many others and I found more than enough to keep me going. Only had dinner once was not bad but did not really reflect the standard of the Hotel. We were Bed and Breakfast so we were not that bothered. In the same vein about UK food Santa Cruz is very much Portugese. The restraunts supply local and national dishes which I have to say were very good, I am now addicted to Picado, such a simple dish Fish or Beef or Chicken with a Sauce/Gravy with chips or fried sliced potato it was excellent. It would be unfair to pick out one restraunt but I am going to, Recanto da Pitada situated just off the promenade and if walking from hotel on the left before tyou get to the Market building. English is not the staffs first language but we muddled through. If you are interested in full reviews on restraunts over next few weeks will review all the locations we used. To sum up hotel borders very close to 4 star but not guite there, rooms were clean and well tended. Room service was quick and efficient, Restraunt was hit and miss for me, my wife was okay with it but I would not go half board or all inclusive because I would look outside for restraunts. B AND B was ok. We used the bar snack service which was quick efficient and very good. Have to mention Sandra who was behind the bar 3rd Feb when we first arrived and several days after that and was an asset to the hotel a lovely lady and good at her job. Just a final nod to the fact this is Portugal, Santa Cruz recognises UK travellers with their written menus but is local food not an english breakfast anywhere. I don't mind this

Boa tarde, no dia 29 de janeiro efetuei check-in pelas 17h no hotel vila Galé santa cruz na madeira e realizei o check-out no dia 30 de janeiro pelas 12h, durante a estadia a pesar de ter sido curta correu todo muito bem, o pior veio após a estadia onde o rececionista desse mesmo hotel efetuou um incumprimento em relação a política de proteção de dados em que andou a circular por parte do mesmo informações ligadas a minha estadia, como por exemplo valores que paguei no ato de check-in e check-out, em que espaços tive no hotel e qual a minha refeição no hotel, dados pessoais e dados em relação a minha estadia, claro que após esta situação estou estou inteiramente insatisfeita com a atitude deste colaborador, e peço que seja feito algo a este respeito, caso contrário irá haver uma queixa devido a esta incumprimento por parte do colaborador do hotel.