Gayana Marine Resort

I booked Gayana Marine Resort for my boys to chill because they love the water. I booked it the last minute just as I booked last minutes for Maldives. Maldives gave me clear instructions how to exit the airport, and their coordination was very thorough from check in to check out. I am quite disappointed and was humiliated all thru out the check in process. ONCE I booked with Trip.com, and got confirmation, I instantaneously messaged the property in request for airport pick - up or best possible way to get to the resort. I got NO instructions from the hotel nor trip.com. They both left the 3 of using hanging for 2 hours at the airport! I called the numbers provided, no hotel answer 6 times. I got an email saying it's Malaysian Festival, and the King's birthday June 2...which has nothing to do with our arrival. Last min I reached out to trip.com are 11:45 am, I was told to get a GRAB and go to the ferry for 12:00pm boat departure to Gaya Island. With the traffic there was NO way I could make it to the noon departure. I wanted to cancel the reservation and book a regular hotel so my kids and I can settle. Its not cancelable...Trip.com said they don't see any other boat departure, but I knew it was going to a pain in bottom to get my refund of $193 usd back! So I took a GRAB down to the ferry. I was told upon arrival I missed the 12 pm boat. The check in guy at the dock looked at my reservation (2 adults & a child for 1 night), which blatantly said on my reservation which I showed it to him with reservation number and pin.I was looked at with being deceitful, like I am lying in my bookings. I knew there was 160 myr ringgit I need to pay for my child. I told the guy and still I was humiliated. We waited til 4:30pm for the last boat to the island....it just ruined our plans and affected our hype to be on a bungalow island. It literally sucks to be looked at as lying on the reservations. They giy called trip.com and I can hear the Rep asking him to look at the detailed payments (which I showed him from mya apps). HORRIBLE 10 min at boat check - in and NO apologies here. I was charged on the spot 160 myr without any apologizes. Who would travel with 2 children and lie on a reservation when you know they will most likely to ask for passports and you need to boat out to an island? Once got in on the island, I spoke to Mr. STEVEN, manager. He offered to allow us late check out and allowed us to stay on the island until til 5pm to exit on a boat with his workers. I spoke to my boys and they were too exhausted at this point to take the offer. I hope the Resort will treat people with more dignity and respect, and send check-in instructions even if it's last min. The resort is able to take my credit card money that fast, but Mr. STEVEN, MANAGER said bc it's last minute, it's difficult. In our room, there was 2 free souvenirs tumbler. We opened one up from the outside was washed partially of the resort logo...inside it was left over tea....I called it in to the receptionist late night...very unsanitary. No check-Out instructions either. My boys and I hauled out backpacks and luggage out from our bungalow. I would never recommend to my family and friends.

真的不建議去 什麼都要收費 服務態度還很差 花錢受罪

Service is excellent. Staff do not hesitate to help, always address travellers politely, and take the initiative to serve water, give suggestions, overall making your experience smooth and fulfilling. Food is also very delicious — other reviews say the food is pricey, but I think it’s quite affordable and well worth the price. Rooms are large, comfortable and well-furnished. Will definitely be back!

我和家人一行四人在Palm villa住了兩晚，整體而言還是很滿意的。 1. 服務： - 職員都非常親切有禮，非常熱心和主動幫助住客，亦有詢問我們在酒店內的體驗。即使我們臨時才和餐廳職員說想為家人慶祝生日，他們也能即時作出安排，為我們送上甜品，非常貼心。 2. 環境： - 島上景色非常優美，天氣好的時候從早到晚都可以拍照拍個不停，環境非常怡人，令人感到非常放鬆寫意。 - 近岸邊的海水大致上是很清澈的，看到很多魚群。偶爾早上起來會看到比較多垃圾，但不時都看到職員在海面上清理垃圾，相信酒店還是很努力保育環境的。 - 房間非常大，客廳有玻璃地板，晚上可以開燈欣賞魚群，廁所有雙人浴缸，露台有水池、有梯級直接可以跳下海去，房中有多部空調和風扇，基本上設備很齊全。 - 酒店是在大自然環境中，少不免會看到昆蟲（有天晚上在房間裡看到兩隻蟑螂，一隻還是在床上看到，當下被嚇到了，有點不敢睡，也自行解決了蟑螂，是事後才告知職員） 3. 食物： - 島上只有一間餐廳，有很多不同種類的菜色選擇，味道不錯，價錢偏貴。我們買的套票是包括早餐的，早餐餐點非常豐富，住在palm/ocean villa還可以選擇在露台享用早餐，餐廳會安排職員乘船把餐點送到房間。整體而言還是不錯的。 4. 活動： - 可以免費享用非機動船隻，還有潛水或紅樹林kayaking則是付費項目，我們只玩了普通kayaking。感覺活動可以更多樣化，如果能有機動項目就好了。不過父母親光是在這裡游泳已經覺得很滿足哈哈，畢竟景色是真的美。

免費使用所有非機動水上交通工具（皮划艇、浮潛、槳板等）:皮划艇、浮潛、槳板免費且可隨時使用（當天17:00前歸還），海洋研究中心可以看幾個不大水族館箱，還有個可以觸摸的池子，魚和珊瑚都養得挺不錯的，個人覺得很好玩。其他活動需要在潛水中心提前掃碼預約，森林徒步免費，但去紅樹林是要收費45馬幣/人，另外還有可能有潛水和夕陽遊輪（也都要收費）。 迎賓飲料:大約200ml的檸檬橘子味冷飲，看個人口味。 服務：入住當天在jesston碼頭盡頭找到酒店的專屬小屋，12點免費接駁船離港。大約30分鐘到達度假村。在前台喝完迎賓飲料、聽完度假村主管的介紹和注意事項後，才能去餐廳吃午餐（衹有漢堡披薩等西餐），要參加付費活動的記得去潛水中心掃碼預約。15:00時入住房間。最後那天10:30左右會有人來催促退房，11:00船離港。酒店工作人員態度都很好，不過還是要會英文才比較方便交流。 設施：如果衹入住一天的話，運氣好大概能下午、上午2個海水高潮，能參加一個紅樹林皮划艇和一次浮潛。浮潛在退潮時間段海水太渾濁能見度很低，視頻裏是5月3日上午漲潮時間，但還是海水綠綠的不是特別清楚。浮潛是有區域限制的，就是潛水中心附近種了一些單株的珊瑚，魚的數量一般，有兩家小丑魚還有幾個小魚羣。 環境：酒店泳池水不是很乾凈，餐廳價格和菜單可在官網查看，我們家3大1小兩餐分別是380、480馬幣，價格中上，但分量還行（例如一個披薩一個人能吃很飽），味道也還行。退潮時岸附近很多垃圾。 衞生：總體還是不錯的，房間也很大。5月2日那天晚上房間有很多白蟻。

好久沒寫小作文了 又是一家值得我寫的酒店 本來看到網上100條差評就想僥倖心理試一下這個酒店 結果還是踩雷了 第一服務態度很一般還把我行李箱摔壞了 第二廁所的水都是黃色的 很影響洗漱 第三吃的東西選擇很少 第二天的的自助早餐很多都是限量的衹能吃一份不飽的話衹能吃麪包了 第三酒店海邊的海水垃圾又多又渾濁根本浮潛不了 第四 房間小蟲子小動物挺多的 晚上還有奇怪的聲音 最後想説的是花這個價錢不如住凱悦 能住一個星期了