RentPlanet - Apartamenty Chlebova

So, my son has a condition where he cannot control his temperature. We specifically booked a deluxe apartment which was described as having air conditioning. I"d read on previous reviews that customers had same experience ( no AC even though room description stated it had!) Id tried contacting RentPlanet via their own chat via website, by WhatsApp, by emails and via *******. Their communication was none existant. On our travel day, i contacted ******* who spoke to someone at RentPlanet called Pavlov, who told the ******* agent tbat there WAS AC anc not to be concerned. Surprise surprise NO AIR CON. Just a fan that blows warm air around. Oh and add to the fact that the balcony door couldn't be opened as it was damaged! Sign up to say not to open! Absolutely disgusting service Misleading and incorrect advertising. ******* escalated the case to get a refund but were ignored by Rentplanet. Contacted my credit card and doing a Section 75 claim.

So, my son has a condition where he cannot control his temperature. We specifically booked a deluxe apartment which was described as having air conditioning. I"d read on previous reviews that customers had same experience ( no AC even though room description stated it had!) Id tried contacting RentPlanet via their own chat via website, by WhatsApp, by emails and via *******. Their communication was none existant. On our travel day, i contacted ******* who spoke to someone at RentPlanet called Pavlov, who told the ******* agent tbat there WAS AC anc not to be concerned. Surprise surprise NO AIR CON. Just a fan that blows warm air around. Oh and add to the fact that the balcony door couldn't be opened as it was damaged! Sign up to say not to open! Absolutely disgusting service Misleading and incorrect advertising. ******* have escalated the case to get a refund. If not, i will be contacting my credit card and do a Section 75 claim.

Superior Veldig fornøyd med leiligheten vi hadde.

Weekendvistelse! Väldigt rymlig och renlig lägenhet. Bekväma sängar, och en fin balkong. Vi hade oturen att det var byggarbeta överallt runtom under hela våran vistelse bara. Väldigt skönt med egen tvättmaskin, och ett litet fungerande kök… för städning/ byte av handdukar fick man beställa mot en kostnad. Instruktioner för tillgång till lägenheten skickades via mail vilket var smidigt, men det var det enda smidiga… receptionen är enbart online så ska man komma i kontakt med dom, ring! Jag försökte få kontakt via plattformen för chatt, man får inget svar!!! Dåligt…