Papa Lim
16 يونيو 2025
My family and I recently enjoyed a pleasant 3-day, 2-night stay in a family suite at Amansari Hotel Nusajaya, and overall, it was a very positive experience.
What truly stood out was the **exceptional staff**. Every single team member we interacted with was incredibly polite and genuinely helpful. We had a few requests, including extra pillows and blankets, and to our delight, these were delivered to our room within a remarkable five minutes! This level of efficiency and responsiveness was consistent throughout our stay. We also encountered an issue with an air conditioning leakage in our initial room, but the staff handled it flawlessly. Instead of making us wait for repairs, they immediately offered and facilitated a room change, which we greatly appreciated.
While our stay was largely positive, there were a couple of minor points to note. The room's sound insulation could be improved, as we could occasionally hear conversations from the corridor. Additionally, upon checking into our room, we did find some trails of ants on the dining table. We managed to get rid of them after cleaning the area twice, but it was a bit unexpected.
Despite these small issues, the outstanding service and the comfort of the family suite made our trip enjoyable. Amansari Hotel Nusajaya is a solid choice for families looking for a convenient and service-oriented stay in Johor Bahru.
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