Hôtel Métropole Genève

Its a beautiful facilty in a great location and the staff is very friendly and kind. We stayed for 4 nights/5 days in a traveler's suite and had another nice room for our family of 5. For what we paid per night, the rooms were smaller than expected and while there are thermostats which make you believe there is air conditioning, which is also stated on their website, there is no air-conditioning, only a fan setting to blow the air. Even on 16c, the temperature stays the same and it is pretty much the same throughout the entire building, even warmer in the bathrooms. During our extended stay it was about 87 to 90f outside and coming inside to the room was hard to cool off and it was hard to sleep at night. We asked the front desk on our second morning and they said something about a law and put a stand-up fan in one of our rooms. There is no top sheet on beds, only the thick comforter which also doesnt help when there isn't AC. The door to one of our rooms did not lock when shut and can be opened at anytime by anyone. We didnt want to complain and felt very safe in the hotel, so we didn't worry about it. The breakfast staff were mostly friendly but the breakfast food was not good. Very few options, the exact same every single morning which got old after the second breakfast. Hard to get them to give you a cup of coffee and the last day the cucumbers were not edible. It's hard to leave a negative review, especially when the staff was friendly and after being in such a beautiful town, but for the price you pay to stay in this hotel, management could do so much better. I would never have reserved knowing there was no AC in the month of June. But I am thankful for the kind staff and I k3now that those things are outside of their control.

Hotel undergoing renovations until end of 2026. Air conditioning not working properly. Loud room on first floor. No evening turndown service. Staff at reception not really helpful or well trained. We checked out early and changed to a nice hotel across the lake. A real disappointment.

The location is extraordinary. I would say one of the best. If you want to be close to old town, high end shops and good restaurants this is your place. It has a nice rooftop with a wonderful view. I did not like that the A/C is very limited

Currently in the middle of a major reconstruction, no lobby during renovation, converted a meeting room into an interim lounge with water & coffee but no service, rooms without a view due to scaffolding, no curtains in the room, construction workers can look unprotected into the room; waited for my room until 17:00. Eventually received a cocktail voucher for the Rooftop Bar from a friendly and committed young colleague at the reception. Young guy managing the entrance to the rooftop bar then messed it up again, arrogant attitude, then needed to go back and forth to check available seats in the bar, which appeared to be a bit more than half full. Drink was ok. Nuts were offered in an open bowl. Other hotels do this more hygienic. Was reminded of my experience in the rooftop bar from the late afternoon when I came back after dinner and loud basses were heard until late night. Would give them another chance after they finish their renovation but currently wouldn’t recommend staying there.

Must stay here!!! Absolutely magnificent hotel!!!! Incredible location, immaculate service, helpful staff and unforgettable views. Drinks in the bar on the roof (5th floor) are a must! Get a table against the rail overlooking the lake (not cheap but totally worth it).

Un peu vieux