Hotel President Wilson, a Luxury Collection Hotel, Geneva

房間隔音效果差，價格高於其設施標準。

日內瓦的老酒店了，房間會有點老。

FOR YOUR SAFETY AVOID THIS HOTEL I have been stolen inside the breakfast area I kept my bage near i just looked away i didn’t find the bag and they checked the cameras a guy came and stole it they are making deals with criminals to steal you It is not safe at all and there was 230 thousand usd in my bag that was stolen Where are the security? How is a criminal letting them in the hotel ? No ones watching the cameras ? It is a deal beetween the hotel management and the criminals And the front desk and waitress were laughing at us when we got stolen and saying good luck Don’t stay at this hotel at all!!!!!

The hotel is strategically located, offering the charm and luxury of the 60s combined with all the modern amenities. It has aged gracefully over the years, maintaining its elegance and character. My parents stayed here in the 80s, and I must say—it’s just as fascinating and impressive today. The hotel has stood the test of time remarkably well. The staff is highly professional, friendly, and always eager to help. Service is impeccable, and the rooms are clean, spacious, and exceptionally comfortable. All in all, it’s a lovely destination in Geneva—ideal for both business travelers and families. A truly world-class experience. Can’t wait to be back!

Nous avons été au brunch du dimanche. Le buffet était parfait, avec de nombreuses spécialités et une excellent présentation. Par contre nous avons été très déçus voire trompés sur le plat chaud que nous avons pris, car sur le menu il était précisé noix de veau alors que le morceau qui s est trouvé dans notre assiette était de la blanquette !!! Très décevant. Nous aimerions également attirer l attention du restaurant sur le plateau de fromages. Bien qu il aie été relativement restreint, les fromages n étaient pas à point, et il serait profitable de mettre le nom des fromages qui sont présentés. Le budget étant relativement conséquent, pour ce brunch il me semble que ces remarques sont appropriées.

I chose to stay at Wilson President Hotel for my New Year’s Eve countdown after reading many positive reviews. However, my experience did not meet the expectations of a five-star luxury hotel. We arrived at the hotel around 12 PM, well before the regular check-in time, hoping for an early check-in. Unfortunately, there were no rooms available, but Ines at the reception assured me that my room would be ready by 3 PM. That was fine, as I had booked a La Mer facial and thought I could use the spa facilities while waiting. However, the receptionist informed me that I could only access the spa after my facial. I found this disappointing, as it left me with nothing to do but sit and wait until my appointment at 1 PM. After my facial, when I inquired about using the spa, the beautician advised against it, stating that it would not be beneficial for my skin. This was frustrating because the receptionist had originally advised me to use the facilities after the treatment. The misalignment in communication between the hotel staff and the spa team was unprofessional and disappointing. At 3 PM, I checked back at the reception, but my room was still not ready. I waited patiently, but by 4 PM, there was still no update. Despite checking more than 10 times, I was given no clear answers or estimated time for the room’s availability. Ines repeatedly stated that she was not in charge of housekeeping and couldn’t provide any updates. This response was extremely unhelpful—surely, a five-star hotel should have staff capable of handling such basic inquiries. As the wait dragged on, I also asked Emma and Laura, but they, too, claimed not to know anything and asked me came back to check later. It became clear that the hotel staff were either poorly trained or simply unwilling to assist guests properly. Finally, at 6 PM, I went to check once again—only to find that my room was ready but no one had informed me. This lack of communication was unacceptable. To make matters worse, upon checking in, I noticed that my reservation had disappeared from my Marriott Bonvoy app. When I asked about it, Ines once again had no answers, while another staff member vaguely suggested that the app might be updating. It wasn’t until checkout that I discovered the hotel had incorrectly registered my name, which resulted in my booking being completely removed from the system. Given that I had provided my passport at check-in, this was an inexcusable mistake. It gave me unnecessary trouble to claim back my missing nights at Marriot Bonvoy apps. On top of all these issues, the level of service I received did not match the price I paid. For a hotel that markets itself as a five-star luxury experience, I expected far better service, proper communication, and a seamless check-in process. Instead, I encountered poorly trained staff, mismanagement, and a complete lack of professionalism. Overall, the reception staff were poorly trained and lacked the professionalism expected at a luxury fiv