نوفوتيل جنوة سيتي

The hotel was satisfactory, though it did not particularly stand out. My primary reason for selecting it was the presence of a swimming pool. However, it is situated at a considerable distance from the city centre.

Terrible experience. a)The hotel is not close to the old city so you will have to find a taxi there and back - getting back is very difficult as there are not many taxis and no Uber/local car services. b) First room had a sticky floor as did the very small pool - the small pool was muddy. FYI the pool is open from 12pm - 8pm - not that convenient. c) First room shower overflowed with sewage from the shower - literal feces… Conplained and was given another room. Planned to go out that night but room change and feeling ill left us with no motivation. d) Sent video of overflowing sewage to manager after complaint and had the good team at trip.com call to negotiate… nothing, zilch and nope the hotel said (they did offer me a free coffee and parking - I don’t have a car). e) Avoid hotel groups like this and or this location!

設施：很好很好很好！ 衞生：很好很好很好！ 環境：很好很好很好！ 服務：很好很好很好！很很安全！位置很好！停車很方便！服務員也很好！