Morazen Surabaya
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Morazen Surabaya

No. 4 of 4-Star Select Hotels in Surabaya
Kayoon St No.4-10, Surabaya, Embong Kaliasin, 60271 Genteng, Surabaya, East Java, Indonesia
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hotel overview picture
Last booked 3 hrs ago
Highlights
Varied breakfast
Ideal location
Free parking
Lots to do
Amenities
2 Restaurants
Indoor swimming poolFree
Sauna
Spa
Massage room
Gym
Public parkingFree
Airport pick-up
All amenities
Property Description
With a stay at MORAZEN SURABAYA, you'll be centrally located in Surabaya, steps from Submarine Monument and Surabaya Plaza Shopping Mall. This 4-star hotel is 1.1 mi (1.8 km) from Grand City Surabaya and 1.2 mi (1.9 km) from Tunjungan Plaza. Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an attached winery and an outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access, an arcade/game room, and lifeguards on site. All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite for lunch at the hotel's restaurant, Grandin, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite. Make yourself at home in one of the 172 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and slippers. Conveniences include phones, as well as safes and desks.
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9.3/10
Great
Good hotel in a perfect loacation. Near shopping mall
All 89 reviews
Surroundings
Airport: Juanda International Airport
(18.2 km)
Train: Surabaya Gubeng Train Station
(430m)
Train: Surabaya Pasar Turi Train Station
(4.2 km)
Landmarks: Monumen Kapal Selam Surabaya
(170m)
Landmarks: Delta XXI
(210m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

3

Royal Suite

1 King bed
Has window
Non-smoking
Private bathroom
Refrigerator
Shower
Tea bags
Room Details
Check Availability
3

Deluxe King Room - Smoking

1 King bed
29m² | Floor: 3-6
Has window
Smoking Permitted
Private bathroom
Refrigerator
Shower
Tea bags
Room Details
Check Availability
7

Superior Twin - Smoking

2 Single bed
28m² | Floor: 9-10
Has window
Smoking Permitted
Private bathroom
Refrigerator
Shower
Tea bags
Room Details
Check Availability
3

Deluxe King Room - Non-Smoking

1 King bed
29m² | Floor: 3-6
Has window
Non-smoking
Private bathroom
Refrigerator
Shower
Tea bags
Room Details
Check Availability
3

Deluxe Twin Room - Non-Smoking

2 Single bed
29m² | Floor: 3-6
Has window
Non-smoking
Private bathroom
Refrigerator
Shower
Tea bags
Room Details
Check Availability
7

Superior Twin - Non Smoking

2 Single bed
28m² | Floor: 11-18
Has window
Non-smoking
Private bathroom
Shower
Tea bags
Toothbrushes
Room Details
Check Availability
5

Junior Suite

1 King bed
56m² | Floor: 6-7
Has window
Non-smoking
Private bathroom
Refrigerator
Shower
Tea bags
Room Details
Check Availability
5

Executive Room - Smoking

1 King bed
38m² | Floor: 4-6
Has window
Smoking Permitted
Private bathroom
Refrigerator
Shower
Tea bags
Room Details
Check Availability
3

Executive Room - Non-Smoking

1 King bed
38m² | Floor: 4-6
Has window
Non-smoking
Private bathroom
Refrigerator
Shower
Tea bags
Room Details
Check Availability
6

Grand Royal Suite

1 King bed
Has window
Non-smoking
Private bathroom
Shower
Tea bags
Toothbrushes
Room Details
Check Availability
3

Deluxe Twin Room - Smoking

2 Single bed
29m² | Floor: 3-6
Has window
Smoking Permitted
Private bathroom
Refrigerator
Shower
Tea bags
Room Details
Check Availability
Hide Room Types

Guest Reviews

9.3/10
Great
89 reviews
This property hasn't received any negative reviews.
  • Cleanliness9.2
  • Amenities9.2
  • Location9.4
  • Service9.3
Average for similar properties in Genteng
Most Mentioned
Review summary
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Convenient Location: The hotel is centrally located, close to notable landmarks such as malls (e.g., Delta Plaza Shopping Mall), the train station (Gubeng Station), and the city center. Guests appreciate the easy access to restaurants, shops, and transportation options.(based on 16 reviews)
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
October 13, 2025
Good hotel in a perfect loacation. Near shopping mall
N‍D‍J
July 24, 2025
the best hotel ever... the breakfast is super good...so much choices. the environment of the hotel is peaceful, modern and cozy.....
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 10, 2025
I’ve stayed in four hotels in Surabaya and this is of course the best one. I liked their amenities, service, cleanliness and their staff! Especially Bella is very sweet and she remembered my name after 2 days which is very impressive! Would recommend this if you need a deep rest the hotel. They can provide you everything!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 9, 2025
Declining condition. Bathroom not fully clean, some gunks on the wall and smell like cigarettes. Shower curtain smells like pee. Asked for away from elevator but they put me in next to the elevator! May not stay again for the price
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 20, 2025
The toilet draining needs to be fix, rooms are rather small, but overall good.
J‍i‍a‍n‍i‍n‍g‍ ‍N‍e‍o
August 12, 2025
Amazing . Simply amazing . From room decoration and amenities Welcome services . Location Breakfast spread. Amazing
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
July 12, 2025
Overall the amenities are good. Many choices for breakfast. Good value for both business and family travels
P‍a‍b‍l‍o‍S‍h‍i‍n
February 18, 2025
Nice hotel and really happy to stay in this hotel, so thank you

Services & Amenities

2 Restaurants
Indoor swimming pool
Spa
Gym
Bar
Conference room
Multi-function room
2 Restaurants
Restaurant 1
Style: A la carte, Buffet
Cuisine: American, Asian
Open for: Breakfast, Lunch, Dinner
Special dietary options: Halal
Ambience: Modern
Dining options: Reservations available
Business hours: [Mon - Sun] 06:30-22:00
Grandin Restaurant
Style: A la carte, Buffet
Cuisine: American, Asian, Cantonese, Chinese, European, Indonesian, International, Italian, Japanese, Korean, Local, Malaysian, Middle Eastern, Pizza, Seafood, Sushi, Thai
Open for: Breakfast, Brunch, Lunch, Afternoon tea, Dinner
Special dietary options: Halal, Vegan, Vegetarian
Ambience: Family-friendly, Modern
Dining options: Outdoor tables, Reservations available, Property guests only
Business hours: [Mon - Sun] 06:00-23:00
More Amenities
Internet
Indoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Activities
Cleaning services
Facilities for children
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineWestern, Chinese, Japanese, American, Asian, Continental, Gluten-free, Halal, Italian, Vegan, Vegetarian
StyleBuffet
Opening hours[Mon - Sun] 06:00-10:00 Open
AgeFee
Adult
Buffet:IDR 130,000 (approx. CAD 10.94) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of IDR 500,000 (approx. CAD 42.06) is charged.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 2018
  • Number of Rooms: 172
Phone:+62-31-99246888+62-81132000112
Email:rsv@morazen-surabaya.com
With a stay at MORAZEN SURABAYA, you'll be centrally located in Surabaya, steps from Submarine Monument and Surabaya Plaza Shopping Mall. This 4-star hotel is 1.1 mi (1.8 km) from Grand City Surabaya and 1.2 mi (1.9 km) from Tunjungan Plaza. Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an attached winery and an outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access, an arcade/game room, and lifeguards on site. All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite for lunch at the hotel's restaurant, Grandin, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite. Make yourself at home in one of the 172 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and slippers. Conveniences include phones, as well as safes and desks.

Frequently Asked Questions

What are the check-in and check-out times at Morazen Surabaya?

Check-in time at Morazen Surabaya starts at 14:00, and check-out time is by 12:00.

Does Morazen Surabaya have a pool?

Yes, Morazen Surabaya has a swimming pool for guests.

Are pets allowed at Morazen Surabaya?

No, pets are not allowed at Morazen Surabaya.

Does Morazen Surabaya serve breakfast?

Yes, Morazen Surabaya serves breakfast for guests. Breakfast options include Western, Chinese, Japanese, American, Asian, Continental, Gluten-free, Halal, Italian, Vegan, Vegetarian style.

How much does it cost to stay at Morazen Surabaya?

Room prices at Morazen Surabaya vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Morazen Surabaya from the nearest airport?

The nearest airport is Juanda International Airport, located about 37 mins from hotel by car (18.2 km) away.

What’s the cancellation policy at Morazen Surabaya?

The cancellation policy at Morazen Surabaya depends on your room type and booking terms.

Does Morazen Surabaya offer airport transfers?

Yes, Morazen Surabaya provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.

About This Property

Nearest AirportSurabaya Airport
Distance to Airport23.9KM
Nearest Train StationSurabaya Gubeng Train Station
Distance to Train Station0.43KM
Average Price FromCAD166
Hotel Star Rating4