DAYZ_0985
23 يونيو 2025
The hotel location is very strategic. You can reach Mall with a lot of food offers, Genting Skyworld Theme Park, Sky ******, Genting Skytropolis, Genting Cable Car and even you can go to Genting Premium Outlet easily with the cable car.
But the staff didn't welcome you properly. The lift to the room is not near to the check in counter. If you don't ask, I don't think you will be assisted. I asked the direction to go to the mall and one of the check in staff lady even ignore me.
And the worst thing is the breakfast. I choose to have the breakfast package even I pay for extra 1 person because I expect a delicious breakfast buffet from 5 Star Hotel. But what I got was an ala carte breakfast which you can only order 1 main menu, unlimited beverages, and a simple buffet consist of bread, croissant, muffin, yoghurt, and fruits. You will be charged if you order than that. Even if you want an extra egg, it is chargeable. The breakfast was also located on a small room on the 3rd floor which called executive lounge. I think that breakfast create an unpleasant and ruin Customer experience. If I pay for RM 100 at the mall, I will get a very good breakfast. So, don't ever take the room package with breakfast.
For the hotel which win 7 consecutives years award from Forbes, I don't think they deserve it.
ترجمة