7Stonez Suites Windmill Genting Highlands

It was a terrible experience for us. We are suppose to go there to enjoy the stay but end up not wanting to return to hotel room due to a foul smell in the toilet 🚽  We definitely would not recommend to anyone

Horrible experience checking in. Took us almost 2 hours because thr PIC did not respond to calls or texts. Later after a very long time of being stranded with no solution, we finally got a answer. The PIC told us off for using more than 1 number to call them... when they weren't anyone in queue ahead of us on the line. The 2 ppl in queue was me and my friend. And neither of us got our calls picked up. The call either continued to ring forever or it was ended by the machine. Tried settling this with trip.com but they couldn't do anything but compensating coins at the end of the day. Overall cleanliness was subpar, there were 2 toilets- 1 had a weird stink and the other smelt like smoke. One of the worse stay experiences i've had here on trip.com

I recently went on a 2D1N staycation from June 1–2 with a friend, and what was supposed to be a relaxing trip turned into a frustrating and disappointing experience. We initially booked a Studio Twin Suite at Signata Genting Highlands via Trip.com. Upon arriving around 3:00 p.m., we were met with a long queue at reception. After waiting 15 minutes, we were told there was an overbooking issue and no room could be assigned to us. The receptionist asked us to “wait a while,” so we toured the hotel facilities for two hours. When we returned, the issue was still unresolved, and Signata staff gave no alternative or compensation. At this point, Trip.com was the only party that actively helped us. I contacted their support team, and to their credit, they responded quickly and professionally. They offered to relocate us to another hotel. The first option was acceptable but unfortunately already fully booked. The second alternative was: 7Stonez Suites Windmill Genting Highlands (5.5km away) Room: 1-Bedroom Deluxe King Suite with Balcony (53㎡, no breakfast) This came with an additional charge of RM70.43, which we agreed to and paid. Unfortunately, this turned out to be a major downgrade in both service and quality. When we arrived at 7Stonez, we experienced: • A horrible check-in process that took 1 hour 15 minutes • Unresponsive staff – the only way to reach them was via WhatsApp, and most calls were brushed off with vague “I’ll check” responses before they hung up • A room in terrible condition – stains on the walls, sofa, bed, and ceiling • No towels provided – we were told they’d arrive in 15 minutes; after waiting an hour, we were told to collect them ourselves from another room • And worst of all, no air-conditioning, which we were not informed about prior to the move. We only realized this after entering the unit and receiving the booking confirmation (which was only provided after the payment) This entire experience was unacceptable. Not only was our original booking mishandled by Signata, but the relocation by 7Stonez was poorly executed and misleading. We paid extra only to get worse service and a dirty, uncomfortable room. Would not recommend either Signata Genting Highlands or 7Stonez Suites. If you’re looking for a proper stay in Genting Highlands, please choose other options.