Grand Cayman Marriott Resort

Good bits: Lots of daily activities for children and adults -highlights morning yoga beach facing and a mixology class beach facing pool with small beach access  Amazing Buffet breakfast!!!! (Please see my separate review on that) Nice garden furniture to relax in  Comfortable beds Friendly staff Minor lacking bit: No kettle-strange hot water machine that doesn’t work well Not usual hotel room extras- ie vanity kit in room - ie cotton buds/q-tips/cosmetic pads, sewing kits/slippers

enjoyed the food

均價5000多一晚 住在一樓大廳位置，和酒店説過換房間甚至是付費upgrade都沒有空房，但是晚上在海邊抬頭看，一半以上的房間都是空的，酒店網站上也有listing，不知道何意味 晚上很吵 房間隔音很差 凌晨五點聽到旁邊巨大聲音的音樂 聲音大到前台敲門都聽不到衹能客房電話（攜程客服很努力的幫我們解決問題這點好評） 前台衹有一個年輕的人好像叫jadon 還挺好 酒店spa的工作人員也很友善 其餘的都是木訥且帶點陰陽怪氣 這酒店的沙灘幾乎沒有 下去樓梯就是海水 選這家酒店的時候看到的照片彷彿是沙灘被颶風摧毀之前的 總之性價比非常低 還是選凱悦系吧下次

非常純凈的地方！

還是很不錯的，在開曼這個地方來説已經是性價比很高的存在了，

Excellent location, welcoming atmosphere, excellent service Sr. Gregon thanks and to everyone who worked during my stay

⭐️⭐️⭐️⭐️⭐️ Exceptional Hospitality – The Gold Standard for Customer Service! Our stay at the Grand Cayman Marriott was nothing short of extraordinary. We’ve stayed at many beautiful resorts over the years, but what truly sets this property apart is its people. The level of genuine hospitality, warmth, and professionalism we experienced was simply unmatched. A heartfelt thank you to the incredible front desk team—Jose, Jaydon, and Aina—and to the exceptional Front Office Manager, Sylvia. From the moment we arrived, they welcomed our family with genuine smiles and made us feel like valued guests rather than just another reservation. Every interaction was thoughtful, personable, and focused on ensuring our stay exceeded every expectation. The team went above and beyond in every possible way, but what meant the most was the incredible effort they put into making my wife’s birthday truly unforgettable. Their kindness, attention to detail, and sincere desire to create a memorable celebration touched our hearts and made our vacation even more special. Those moments are something our family will cherish for years to come. The resort itself is absolutely beautiful, with stunning grounds, comfortable accommodations, and an incredible atmosphere. But it’s the people who transform this resort into something truly exceptional. In today’s world, outstanding customer service can be hard to find, yet Jose, Jaydon, Aina, and Sylvia demonstrated what true hospitality should look like every single day. To the entire Grand Cayman Marriott team—thank you for creating memories that will last a lifetime. Because of you, this wasn’t just a vacation; it was an experience we’ll never forget. If you’re considering where to stay in Grand Cayman, stop searching and book this resort. You won’t just enjoy a beautiful property—you’ll experience world-class hospitality from a team that genuinely cares about every guest. We cannot wait to return and see all of you again soon. Thank you for making our family’s vacation, and especially my wife’s birthday, so incredibly special.

I am a resident of Grand Cayman, I booked Marriot Cayman from July 10th - 13th because this is where my niece's wedding reception is going to be. I received a generic email two days before my arrival, which informed me that I could check in online. I appreciated this convenience and completed the online check-in process. I was there the morning of the 10th as we were there to check the reception hall. Although check in is at 4pm, as I was already there in the morning, I approached the front desk if I could check in early, the staff member confirmed that my room was ready. However, he mentioned that he needed to see the physical card I used for the online booking. Unfortunately, I didn’t have my purse with me, so I promised to return later. Upon my return, a different staff member was at the front desk. I provided the necessary ID, but when I offered to show her my physical card, she told me it wasn’t needed and that everything was fine. I felt uneasy about this and wish I had asked more questions. The next day, I noticed two charges of different amounts on my card. I went downstairs to inquire about them, and another staff member explained that they were for incidentals. Although I wasn't fully convinced, I decided to let it go. I asked how many more charges I could expect, and she assured me there would only be one additional charge of that amount. This didn't happened! Wedding day was the Saturday and we had activities lined up the Sunday so I didn't have much time to check on my balances, something I shouldn’t have to worry about during such a busy time. On the day of checkout, July 13th, I noticed two more charges on my card, bringing the total to four charges. I didn't raise any concerns since the total matched what I expected. However, two days later, on July 15th, I received a notification that my card was charged again for the full amount of my stay. Upon checking my account, I saw that the full amount had been charged, while the previous three charges remained as pending holds. I contacted Marriott Guest Services to address this issue, but I was met with excuses. They informed me that the release of my funds depended on my bank. I clarified that my bank wasn’t responsible for the charges; it was Marriott that imposed them. While they apologized and offered an upgrade for a future stay, my money remains on hold—14 business days and counting. This experience has left me disheartened, and I doubt I will return; it’s certainly not reflective of the famed "Cayman Kind" hospitality. Regarding the accommodations, the rooms were acceptable, but they had a musty, old smell upon entering. However, due to the wedding festivities, we didn’t let this bother us too much. On a positive note, I highly recommend Anchor's and Den. We enjoyed a delightful brunch there on Sunday, July 12th. Our server was attentive, and the food was, as always, excellent—definitely one of our brunch favorites! Until Marriott revises their charging policy, I canno

We had the best time staying at the Grand Marriott Hotel! From the moment we arrived, we were impressed by how beautiful, spotless, and luxurious the hotel felt. Even with the building construction taking place, it never took away from our experience. A very special thank you to Kevin, our housekeeper, who went above and beyond to keep our room immaculate throughout our 9-day stay. The staff were welcoming, the hotel was stunning, and we couldn’t have asked for a better stay. We would definitely return and highly recommend the Grand Marriott Hotel to anyone looking for a relaxing and luxurious getaway!