هامبتون إن آند سويتس ممفيس جيرمانتاون

시설이 생가보다 좋지 않다. 2박 중 둘째날 아침 갑자기 키가 안 먹혀 물으니 방이 치소 되어있었단다. 고객에게 불편을 주었으나미안하단 말도 없음

Sadly a bad customer service experience all around. We were diamond members last year, fell to gold this year due to illness and not being able to travel as much last year. But we were pushing to get to diamond again before the end of this year, after this visit and a few other not great Hilton stays recently I am moving over to Bonvoy. Did online check-in and picked my room . I understand there is never any guarantees but the room I picked specifically faced away from the road and was on the top floor. At 5 o’clock, I still had not received my digital key, so we went to the hotel and asked about our room. At that point, the man checking us in just said that it was no longer available and gave me a room on the second floor. When I got to the room. I found that instead that we was facing at the main road. I called down to see if we could get moved to a room like I had originally requested and it was there’s nothing available. Day 2 I am now waiting in the dining area for hot water, when I went to get water, which I need for my medication, they were completely out. I went to the front desk and they said it should be out in just a few minutes. It has been over 15 minutes and they still have not brought it. There has been no greeting or acknowledgement coming in or out of the hotel. Curtains do not shut all the way so bright light comes in and there is no good way to push them up against the wall unless you place something heavy.

Absolutely gorgeous and clean. Dining area clean and specious. Very quiet and restful atmosphere. The food was delicious and so much variety. The beds very comfortable and especially loved the pillows! 😊 Thank you.