St Andrews Hotel and Spa

We had booked a few rooms for a family event. Our experience was mixed at best even considering the relatively reasonable rates. Staff were friendly and helpful and our room was a great size. But it ended there. There is a lack of maintenance for sure - broken slats in the blind, holes in the carpet. The room keys are crazy; essentially almost anything you do to them scrambles them. Don’t put them near your phone, in your wallet, near car keys. Even then they stop working half the time which means a walk to reception to get them reset. And twice when we did this the machine to programme keys wasn’t working so we had to wait. Just crazy. Do not stay in crystal. Apart from the spotlight shining a beam of light through the broken blinds (we had to doctor towels to block the light) the main building fan comes on with a major noise, both day and night. WiFi was sporadic at best in our rooms and breakfast was disappointing - it’s not hard to get a coffee machine for decent coffee, or find decent pastries and nice bread. Also have some clear utensils for serving good. Some people may not want the same utensils for serving slices of ham and cheese and fruit (!!). We definitely won’t be back!

The Staff is extraordinary! They accommodated all our needs and requests. We loved our stay. Breakfast was delicious. Staff continued to fill the buffet so no one was left without.

The hotel, although great size rooms, they were very dated and falling apart. The carpets were stained, missing a safe and outside furniture in part. Not really a 4 star experience.

Not enough towels in the room. Shower head was leaking. Lamp didn’t work. No plug for the kettle. Overall no attention to detail.

... Soulfood ... Tranquility at its best! Staff is impeccable 👌 Food is absolutely divine!

Stay away Initial impression was very nice as Hotel on beautiful grounds but the room was disgusting , Room was filthy , Bathroom ceiling looked like it was going to collapse , Cupboards were filthy and obviously had not been cleaned for ages , There was a half eaten tub of old ice cream in the bar fridge. TV did not work , 1 towel , Hotel needs some hands on management to sort out the tardiness and pay attention to detail and get management to get involved and act interested , the rooms need some TLC