"It is located a bit far from the center. Decent place. Staff are mixed bags. Sometimes, they respond in 5 minutes, sometimes in two hours, and sometimes don't respond, nor do adresse the questions. I asked to speak with the manager, was told he's eating and I will have to wait for him for 10 minutes. I was planning to stay two months with them, but changed my mind afterward.
It has potential if the owners address these small issues and provide training to their staff."
"A hotel that brought us a lot of surprises and warm feelings, we booked a two-bedroom villa. The hotel front desk manager saw that we were 5 people and immediately upgraded our three-bedroom villa. This is a big villa with a sea view. The room is spacious and everyone can live very comfortably. My son doesn't go to the beach every day in the private pool. Every waiter in the hotel restaurant is very enthusiastic and wants to learn Chinese, especially when I see my parents want to. Eat hot noodle soup, let the chef order seafood noodle soup, the two old people said that this is the most delicious noodle soup we have eaten in this ten-day journey, and the hotel front desk manager arranged the Lengmu Island sengjiji car and boat intermodal package Also very perfect, the price is much cheaper than Taobao, the key is that the Clippers directly to the hotel's beach to pick us up. Unfortunately, our trip to Gili T Island is only two days. I really want to stay in Kokomo for two more nights. If you have the chance to come back to Gili T, we will definitely stay in Kokomo."
"Villa is situated not far away from the ferry terminal. About 10-15mins walk. It would be good if hotel can provide free bicycle rental service instead of charging because there is a distance to walk in from the main pavement to the villa.
Service staff were very friendly and efficient.
Villa itself is pretty basic, room size is abit small but the shower room is huge and pretty.
The swimming pool in the middle of the villas looks gorgeous in day and at night."
"Nice hotel, good clean comfy rooms and a good pool. Rooms are a little small but nice and cosy.
Very picturesque location.
The breakfast was also not bad, and they have bicycles available to rent.
The location is great if you don’t want to be in a busy and loud area. It’s on the other side of the island to the main area, around 10 minutes bicycle ride, so no problem if you’re heading ‘downtown’ as the island is so small. Just be prepared to get a horse drawn carriage to and from the hotel with your luggage for check in/out haha, genuinely!
Would recommend if you’re looking for a nice chilled stay."
"JUST STAY AWAY FROM THIS DISHONEST HOTEL.
While the hotel's facilities are adequate and its location offers acceptable proximity to the port, the poor service we experienced did not justify the significantly higher price we paid for a supposedly four-star resort.
Specifically, the bidet in our assigned room was not functioning. When we reported this, a front office supervisor named Ute was demonstrably dishonest, claiming that all rooms had non-functional bidets due to a 'western style' and offering more toilet tissue as a solution. This excuse proved false when we checked several other rooms of the same type and found their bidets to be working perfectly. Upon confronting Ute with this discrepancy, she continued to deny her initial statement, offering unreasonable excuses and failing to provide any apology or resolution. It was only after escalating the issue to the Manager on duty that we were finally moved to another room with a functioning bidet. The fact that a HOTEL SUPERVISOR LIED to keep us in a room with a known issue while others were available is unacceptable.
Despite the convenient location, I cannot recommend this hotel due to the substandard service and lack of transparency. There are likely other establishments in the area that offer a far superior experience for the price."
"First of all, I would like to note the excellent service: incredibly friendly staff, they went out of their way to accommodate us, checked us in early, cleaned the room every day, provided a bicycle (it was really of dubious quality, it was easier for me to get around on foot). Good breakfasts. There are cats on the premises, be prepared for this. I got the red one hooked on butter, so don't be stingy - give him a treat. There is Wi-Fi, but it's slow. I couldn't even watch YouTube. I forgot to take photos, everything matches the shots on the website."
"The shower is first cool, you need to wait a little) Very beautiful territory, nice room, towels, clean, soft bed, stable wi-fi, very pleasant staff 🙏
Breakfast for choice - chips, omlet, noodles or rice + fruit + tea/coffee, cook very delicious, young people!!"
Very Good
24 reviews
8.2/10
1 night
From SGD 83
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9.2/10
Great
CCN Man 420We stayed as two couples and had a spectacular time at Kelapa. Ren the manager was ready to help our every need straight away and helped us book bikes and trips. She went as far as confirming we didn't pay too much when we booked others on our own. The villa itself was clean, tidy and exactly what we were looking for. The pool is huge but rather deep for the most part so you'll want to keep an extra eye on children.
The Kelapa boys would come by to clean the place every morning about 10-11am and did an excellent job. They were very polite and made sure not to go into your room to clean without asking first.
I gave one less star on location because it's in the heart of the island where it's much quieter. If you're looking for a night out you'll definitely need a bike or carriage arranged, otherwise you can expect a long walk home.
We originally booked 3 nights and very quickly decided to add on to our stay. Thanks so much Ren and Team for an unforgettable visit!
Best,
Ryan Lisha
Dec Mel
GGuest UserStaying at Pondok Santi will make your trip to Gili Island even more unforgettable. The detailed service is so great that you can see the delicate consideration for the guests in every corner of the accommodation. The best part was being able to take a shower outside while looking at the stars floating in the night sky. I had Eggs Benedict for breakfast, and it was the best Eggs Benedict I have ever had. I would like to stay for more than 2 nights next time I visit.
GGuest UserWe stayed 5 nights with my brothers , and we loved this place ! The staff is so kind and attentive to customers, a very nice experience in this hotel that I will not forget, thank you all for everything ! 🌅
GGuest UserDon’t believe the pictures in the advertisement! They don’t reflect reality. The pictures pretend that the hotel is at least a 4 * location. The truth is that this is not the case! It is located at a very poor area in mid of the island where local people burn their trash including plastic. The smell is disgusting it is everywhere, in your room also during night and it burns in your eyes. The hotel is run by a group of very young unprofessional boys and I would like to emphasise that they are really friendly, kind and helpful and try to do their best. They also prepare breakfast in a kitchen which is disgusting! Therefore, I preferred to have breakfast at a proper place even though breakfast was included. See the attached fotos to get an impression what expects you and better choose another hotel if you want to enjoy your holidays. I had to pay 400 € for 3 nights, it is not worth half the price. I tried to get a reimbursement but the hotel didn’t accept. They obviously see the hotel as a cash cow and not a place where their guest should feel comfortable. This was very frustrating! At the end Trip. com accepted my complaint and offered me help. My advice: Choose a hotel at the beach, there are so many!
IIuliia MiagotinaI really enjoyed staying at the hotel. Great room design, caring and pleasant staff, delicious breakfasts. Magnificent territory. Dining area with a view of the sea. You can rent masks and see turtles. A beautiful reef to the right of the hotel area, they take you here for snorkeling. Usually arrives after 10 and before 11 am. After lunch around 4.30 pm. In the evening, Disney cartoons. Wonderful pool (far), tennis table and pool table under a canopy. There is a volleyball court.
GGuest UserThe staff were amazing like everywhere in Bali, always happy to help & offered me specific meals for when I had Bali belly.
The room itself was quite small & bathroom was not amazing.
I did sleep well as the blinds are good and air con can easily be adjusted.
Water is provided but really they could give more than one bottle so you don’t have to request more.
I booked this place because reviews said breakfast was amazing but I honestly didn’t think it was that special. You pick a main off a menu & then there is a buffet of pastries (which were very good for hotel pastries), fruit & juice. Coffee is additional which for the price really should be included. Maybe better depending on what you order from the menu.
Location is the far side from the port but every resort still turns into a party venue playing loud music from 4pm. Can we not just sit and watch the sunset listening to the waves?
Beach on this side has a lot of coral/rocks so swimming in the ocean you need water shoes.
XxcratLocation is good, thats why i chose this hotel. Its not on the main street. But Im solo guy so this is best for me. Near to jetty and near to one and only night market and main night life area and all cafes. Hotel offers bikes rental and day trips with reasonable price. Its good enough for solo or couple who would go for diving for few days on the island. If u r in gili for more than 2 days, I’d suggest u go north to explore better hotels and different experiences on the island or meno or air would be for you. Very near to the beach for sun rise as well. Bfast is superb and other meals as well. Staffs are very friendly and helpful. Pool is normal but they managed to use for the available space for it. Close to local mosque but they do provide some kinda ear plugs for that. But its just few mins during the day. Highly recommended. You cant expect very good hotels on the island with less crowded crowd and this is good enough for few days esp when its close to the jetty to leave.
GGuest UserWould advise against this place unfortunately. Construction happening all day around the bungalow, close to the live band inside the restaurant and the mosque makes the stay very noisy, no Wi-Fi in the room. I asked about the issue of the Wi-Fi and they said “well ask our IT guy,” then never heard anything about it again.
The staff we nice and friendly, but it wasn’t enough to make the stay more comfortable.
Left a day early due to all the issues mentioned and they wouldn’t refund me. There are better options on the island. Do yourself a favour and pick one of those.
GGuest UserI would like to warmly thank the bale sasak team for their exceptional welcome and impeccable service. Every staff member contributed to making my stay unforgettable with their kindness and availability. The facilities were perfect, and the atmosphere was relaxing. Thank you again for everything; I hope to return soon!
Special thanks for Pedro the goat! I want to see you again brother!
BBIANCA ERFISAlack of hygiene,but the service is very good.
The most is honest, I forgot my wallet in the hotel room when I checked out, and the mas found it and then called my family in Surabaya, so I could go back to the hotel and take my wallet.
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