Leonardo Inn Glasgow West End

I stayed at Leonardo Inn Glasgow West End on May 23, 2025, in Room 218, and checked out the next day. Shortly after leaving the hotel, I realized that I had left a pair of green slippers in the room. However, as I was heading to another city, I didn’t have time to return and pick them up. I contacted the hotel immediately, explained the situation, and asked if they could help send the slippers back to me. Unfortunately, the hotel completely denied finding any lost item in the room and showed no willingness to assist or double-check. I am 100% sure that I left the slippers in the room, and their lack of responsibility and support was incredibly disappointing. In addition, the kettle in the room was broken and unusable. Even worse, it still contained water from the previous guest, which was very unhygienic and unacceptable for any hotel. For a hotel that claims to offer proper services and 24-hour front desk support, this experience was extremely unprofessional. I will never return, and I strongly advise others to avoid this hotel.

There are no free channels on TV, which is not very good, but overall I am satisfied.

The hotel is good. Little bit far from City central otherwise it good. The bathroom tap for hot water is bit trivial.

Very friendly and helpful staff excellent 👍

Good service happy

Staff at reception helpful and nice. Room very dusty and could have done with a clean. Shower rail broken, shower also unable to be turned off. While showering often the water would go scalding. No plug in sink. Plenty towels. Reasonable price but felt much needed to be improved.