Premier Inn Glastonbury

Don’t be fooled by the picture you see of this hotel. The hotel is situated on a run down Industrial estate, with a derelict factory right next door. It is surrounded by run down caravans parked all round the hotel. If you think I would leave a brand new £56,000 AUDI in the car park overnight you would be much mistaken. A man wrote he never slept all night for fear of having his car broken into. Premier inn say they can’t be responsible for who parks outside of their hotel, they are happy to take your money though. We lost £80 on this booking, and I can assure the owners of Premier Inn that I will never stay with them again. Travelodge are a far superior hotel chain.

Op zich een prima hotel voor een goede prijs. De kamers waren netjes en schoon, de bedden waren goed dus het slapen ging prima. Er is verder weinig te doen in het hotel zelf, maar daarvoor waren we er ook niet dus dat was niet erg. Ontbijt was prima geregeld in het restaurant wat naast het hotel ligt, daar had je keuze genoeg.

I;m still in shock about my premier inn experience, everything I’m posting is backed up with photographic proof. The room had stale food in the room not cleaned up. Thick dust everywhere which the A/C blows about leaving unable to sleep or be in the room. Windows are sealed shut with a “guarantee” of constant air being blown in, however the A/C switches itself off about every 10 minutes which made night times unbareable and not able to sleep. The bed, sheets, pillows were all filthy on arrival and not changed when requested. THERE IS MOLD ALL OVER THE WINDOWS AND CURTAIN!!!! We complained throughout our stay and told to contact head office and mention the good night guarantee, we were assured we would get a full refund, staff could not do anything to fix, particularly the mould and broken A/C. Well, we were not given a refund, there was little to and fro where Premier Inn stated this is within their standard (SUCH AS MOULD ON THE WINDOW!!), we mentioned the Good night guarantee and no reply. It’s been over 2 months and they are not replying to emails now, so they have gone against their own policy, they’re happy with such a disgusting standard of room and will not be sorting their mould and A/C problem. Whilst staff on site were friendly and nothing they could do, it's been a horrible experience trying to deal with this with head office (after being recommended by on site staff to contact head office)

Have stayed at many Premier Inns over the years and Glastonbury is fine. Staff are helpful and friendly as usual. The issue we have though is that we chose to upgrade to Premier Plus the day before our 4 day stay. This was prompted by an email suggesting that for only £15 we could upgrade to Plus. We realised it would be £15 per night not just in total but thought it would be nice to have a bit extra. Shouldn’t have bothered! Mini fridge with complimentary bottled water…ok, useful..tick King size bed…same as in other rooms, in fact very firm and not very comfy. Flat screen TV.. yes…maybe 3/4 inches wider than normal rooms but didn’t watch telly. Coffee machine…ok if you like Nespresso Complimentary snacks… 2 teeny tiny 2 nibble choc bars. Armchair…stated as comfortable but not, and there’s usually some form of seating in standard rooms anyway. Rainfall shower.. which was good. So apart from the mini fridge and the shower didn’t get much for our extra £15 per night. You live and learn!

Great welcome from staff. Very easy and quick check in. Very quiet rooms. Clean rooms. Spacious. Lots of parking. Had a very deep sleep. The room temperature when you got used to how to work the controls was comfortable- the windows don’t open. Next door is a restaurant which offers good quality food. If you’re looking to stay in Glastonbury I’d recommend

On the whole a standard old premier inn. Rooms dark and dull. Bathroom OK. But disability features old rusty , moldy. Bed low and not to bad old mattress. Plenty of tea and coffee. Out if town a bit away from it all. On an industrial estate. But staff were helpful and friendly