Hampton Inn Baltimore/Glen Burnie

While the room was clean and the hotel staff was welcoming, this stay was below the normal expectations for our normal experience with Hilton hotels. During our stay, there was plumbing work being conducted that we were not aware of until we went to take a shower only to find that the water was freezing cold. The only way to bathe was to take a bath. The water temperature and pressure fluctuated throughout our stay from scorching hot to freezing cold and went from high to low pressure. By the second night, we finally informed the staff and were told that it would be fixed by the assistant manager, Ricardo. While the water temperature was a bit better to allow for us to shower, it still fluctuated with pressure and the water was lukewarm at best. We were told by the assistant manager that we would receive additional points for the inconvenience but this never took place. There were very little amenities which only included free breakfast. The parking lot was very small and tight. There was also no laundry facility, fitness center, pool, or business center. I would not recommend this hotel for families or large groups due to the limited amenities and lack of resources nearby.

The hotel was in a decent location. It is near a lot of shopping, and restaurants. The check in process was simple and easy. The really big issue is they have bed bugs. My family of 4 was bitten, EVERYONE! Othewise it would have been a decent stay.

Ricardo was great and respectful, helpful, courteous, accommodating