مستخدم نزيل
7 مايو 2025
Subject: Disappointing Experience with MakeMyTrip Gift Voucher & Hotel Stay I recently used a ₹30,000 MakeMyTrip gift voucher, expecting a seamless experience. Unfortunately, I was extremely disappointed to find that the voucher could only be used for hotel bookings and was not applicable to other services like cabs or buses. This limitation felt restrictive and misleading — a poor experience overall. If MMT is promoting gift vouchers, they should ideally be valid across all services, not just limited to one. As it stands, it felt more like a marketing gimmick than a valuable offering. Coming to the hotel experience, it was far from satisfactory. --The welcome and greeting were lackluster. --No manager was available on the premises. --There was no bellboy assistance during arrival. --The receptionist was unhelpful and unwelcoming. --Food served in broken crockery --I booked a "garden view" room, but the view from the balcony was nothing more than a dump yard, not at all what was shown or promised on the website. On a slightly positive note: The room size and amenities were good. The location was close to the beach, which did help us make some pleasant memories. However, overall, this could have been a much better experience, both with MMT’s gift voucher terms and the hotel service quality. I hope MMT takes this feedback seriously and works on making both the voucher usage and hotel listings more transparent and customer-friendly.
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