Holiday Inn Express & Suites Gonzales

As soon as we got to our room we noticed food on the walls, desks, and headboard of the bed. The sheets and pillow cases on both beds were dirty. The bathtub was full of hair and what i’m hoping was dirt and not feces… I went to the front desk and instead of getting us a new room they had the house keeper come in and wipe everything down with a wet rag and spray Febreze. i will not be staying here again and i would not recommend this hotel to anyone.

Room looks like it has gotten a partial,shotty renovation. Couch in the room is disgusting, room is sort of clean, hair in the bathtub. Bed seems clean. No cancelations, so we're stuck with it. Won't stay here again. Stay somewhere else! Not good!

Stayed for 2 nights with family, and slept well, in a very well cleaned and comfortable room. Some aspects slightly dated, carpet was worn at entry to room, bathroom a little chipped. Overall we felt we got good value for what we paid, as they weren't charging at the high end of the HIE rate range. Good location by both routes through town, and with ample food options nearby. Breakfast was functional and well presented but not over stacked. Most important thing was good sound insulation - we all slept very well on both nights. Friendly and polite staff at front desk. Keurig coffee in-room was a nice touch.

Broken Elevator I think that every time we book at the Holiday Inn there's always something not working or broken. The elevator was out of order at this Holiday Inn as well as others we've booked. The rooms were descent and the view was of the hotel next to us and a portion of the highway and city.

Wrong room and no elavator I reserved a room with 2 queens bed but was given a room with 1 king bed. When asking for the room to be corrected I was told it could be but it would be on the 2nd floor. Then was told that the elevator was not working correctly. I was traveling with my 82 year old mother and carring all our luggage up and down stairs was not an option for me.

Thank you very much Very helpful and friendly people here. I also left a valuable item when I left and house keeping found it and call me within an hour of my departure Thank you very much