Henna Hotel

quite good hotel provided spacious room with nice views and staff

天台真的是最佳拍攝位置！！！！！ 清晨的熱氣球很美很難忘 人生旅程解鎖🔓 圓夢了♥️ 房間雖小五臟俱全！！！！！ 

超級糟糕體驗！我們是用逃得出飯店！ 飯店本身設施與景色不錯，但我們在入住前透過 Trip.com 平台加購了露台早餐（2人共 €100），後來決定取消，並在 Trip.com 聊天介面中提出取消請求。飯店從未回覆，入住時櫃檯人員也沒有再次確認此項預約，我們因此以為取消已生效，且我們也完全沒有使用這項服務。 退房時飯店卻強硬要求付款，態度極差，且完全無法接受溝通與解釋。我們在與櫃檯人員理性說明立場的同時，其他員工竟在旁邊嘲笑我們、露出不屑表情，甚至發出輕蔑的笑聲，這樣的處理方式與態度讓我們非常震驚且失望。 Trip.com 的紀錄顯示我們的確有發出取消訊息，卻遭飯店全盤否認，還將錯誤完全推給旅客。 這次經驗令人難過，也提醒未來的旅客：務必要求加購項目的書面取消回覆、並留好所有對話紀錄。這樣的服務與態度，完全不符合其自稱的高品質標準。 ⸻ The hotel has decent facilities and a nice view, but we had a very disappointing and upsetting experience due to a mishandled rooftop breakfast add-on (€100 for 2 people). We booked it through Trip.com and later canceled it via the in-app chat. We never received any reply. Upon arrival, the front desk did not mention the breakfast booking at all, and we assumed the cancellation was successful. We did not use the service, nor was it ever discussed again until checkout. At checkout, the hotel aggressively insisted we pay for it, refused to acknowledge our cancellation, and completely dismissed our explanation. While we were calmly explaining our position to the staff, other employees nearby laughed at us and mocked us with disrespectful expressions. It was humiliating and deeply disappointing. Trip.com’s chat history clearly shows we attempted to cancel in good faith, but the hotel refused to take any responsibility. We strongly urge future travelers to get written confirmation for all add-on cancellations and document everything. The level of service and unprofessional behavior we experienced is far below acceptable standards.