La Chartreuse du Val Saint Esprit

We stayed here for one night as a treat for our last night after 4 weeks travelling around France. Ended up most expensive , disappointing and worst night sleep in number of years travelling . We were given top floor corner room which was sickeningly too hot compared to rest of hotel, although room was clearly set up with functionality for air cooling in the room and electronically connected we were told not available, staff appeared uninterested and we weee just told we couldn't swap rooms as hotel full and hotel didn't provide fans . It was so unbearably hot in there my husband had to drive out to buy a fan from a home depo near by for a further 42 euros. Worst again when we later in evening went down to reception and asked for jug of water and ice as so hot in room , although still clearly available on tables in restaurant next to reception where we had purchased a meal only hour earlier , the only option we were given was to buy a bottle of water for further 5 euros , told no ice or clean glasses as glasses in room, jugs were for restaurant . We had awful night sleep, left 3 hours earlier than needed as so unbearable . Even when we complained again in morning re having to pay for water when rooms so hot and reception knew we had purchase fan, they again were just uninterested . For a 4x hotel and 220 euro stay (plus fan and buying water ! ) Think guests should atleast be provided with a fan, as for no free water or ice unless sat in restaurant 10 feet away !

I have stayed at this property several times with very good experiences. This time, for whatever reason, the hotel was not up to standard. The staff were very helpful but no sign of management to resolve issues. The main bar was closed. The reception could get you a drink but there was no sparkling water, ice or lemon in the bar. There was no hot water the next morning. No apology offered.

Nice but could easily be much better Check in functional but not friendly. Room fine- clean and comfortable. Bathrooms again fine. Nice hotel and homely. It’s also generally quite so long as you avoid the ground floor rooms. Breakfast is functional. Our big gripe is always the bar. We and other guests have to hunt for the bar staff which isn’t good enough. Might as well make the bar a self service honesty bar.

Lovely stay. Very helpful receptionist and very friendly staff. Perfect location for Tunnel as under an hour away

Fabulous! 5* experience - would definitely stay again!

Nice hotel- 3rd stay…. Ok but not great. Hotel relatively quiet. Ground floor room not great but quite clean. Booked dinner in the La Distillerie- very busy: food adequate but not great, service stretched and therefore took time to get served. Breakfast included- certainly wouldn’t pay extra as it was again uninspiring.