Chezmoihomes Plaza Nueva Luxury

A great location close to all sights with fantastic kitchen. Apart from some minor nuisances (the advert stated 2 bathrooms but there was only one bathroom plus another toilet, the decking on the terrace is worn and should not be tred on with bare feet, the shutters at one of the windows could not be lowered, the WiFi did not work at first) the key thing we did not like is related to our parking experience. I was recommended by ChezMoi homes to park in their private parking space 5 minutes away by car from the apartment at 20 euro per night. No other parking was offered. When arriving at the apartment at the agreed time, I had to call 3 times and we had to wait for 20 minutes before anyone from ChezMoi homes showed up to open the apartment door and to show me where the parking garage was. During those calls, I noticed a public parking garage next to the apartment. When asking if I could just park there, I was told by ChezMoi homes that the public car park was very expensive and that I should go to their private parking space. So I did and ChezMoi would send someone to open the door of their parking garage. When I arrived at the parking garage, no one was there so I had to circle around 5 times until I saw the parking garage door was finally open. I drove in only to see that this was a very tiny parking garage but we parked in small parking garages before on our road trip through Andalusia. But the turn at the end of the entry was impossible to make which caused dents and scratches on our rental car. When the ChezMoi person saw the car, she said that ChezMoi homes should never have asked to park our car in their tiny parking garage and that we would get a big discount on our rental fees. The person that was with my wife at the apartment mentioned the same, that a big discount would be given due to their wrong advise. The parking spot that ChezMoi homes has within the private parking garage is impossible to park in so even if you make the turn, you would not be able to park with a midsize or bigger car. Then the ChezMoi person recommended me to park in the public car park garage (as I already suggested at the start) which appeared to cost the same as their private parking….. I then had to drive the car out of their tiny private parking garage again, which was another nightmare. I had to reverse 15 times to make the corner without damaging the car even further. This destroyed the clutch and when we drove from Granada to Fuengirola a few days later, our car broke down and had to be towed as a result. You can imagine that this could all have been avoided by pointing us to the spacious public car park garage next to the apartment in the first place. Much to my dismay, when following up with ChezMoi homes (they did not pro actively reach out) several times in the days after, they finally responded 5 days after the event and only when I mentioned I would leave our review the following day. In their response, they bluntly told me that no discount w

Al igual que le ha ocurrido a varios usuarios de esta cadena según he leído en varias reseñas, cuando intentas conseguir factura por la estancia en alguno de sus apartamentos, no recibes más que largas y excusas, pero la factura nunca llega.

Experiencia inmejorable, sin duda volvería a repetir. El apartamento estaba perfecto, limpieza impecable, y el equipo de atención al cliente fue muy amable, respondían rápido e incluso nos ayudaron en un problema que tuvimos con el coche.

They message me to ask my arrival time. I say 11:30-12 (which is 3hrs prior to check-in). They don’t tell me their office is a half mile from the apartment or that I could leave my bags with them. They don’t respond to my msgs or calls. 30 min later they tell me to drag all my luggage back to their office until the room is ready. They give me the room at 2:15pm. We quickly leave our bags as we have to make our appt at Alhambra (first mistake). We come back at 6pm. Half the lights are not working. There are stains on the walls. And the cleaning staff didn’t bother cleaning the dirty dishes left by previous dwellers. I wrote them a message. The next morning, discover the left shower door is broken, fell of the rail as I tried to open. Left another msg. They get mad at me that I didn’t tell them all this initially at 2:15 the day before. I said, I don’t need the lights til the dark, and I don’t need a shower til the next AM, and I told them I had a 3pm Alhambra appt. Anyway, they refused to compensate me, told me To leave without a refund if I didn’t like the place, and could care less. Complete lack of hospitality and customer service. Don’t stay here. They are scammers/thieves. Maybe it was only my apartment. Idk. This company is located throughout Granada with various apartments. But I would never book with them even if their other apts are wonderful, solely based on their indifferent, money grubbing methods.

We stayed at a Chez Moi property in February of 2023. When we arrived, their credit card machine malfunctioned midway through the transaction so they ran my card again. They assured me that if the charge went through twice, they would refund me the second charge. Fine, no problem. Well, the charge DID go through twice and I have been trying for FIVE MONTHS to get them to refund the second charge. They have acknowledged that they double-charged me and that I'm due a refund. THEY JUST WON'T SEND THE MONEY. They keep telling me they're "working on it" and they'll "let me know when it goes through" and they've been saying this for FIVE MONTHS. DO NOT RENT FROM THESE THEIVES. They will take any opportunity to steal your money. Unethical. Criminal. Stay far, far away.

Plaza Lueva Luxury Penthouse with the rooftop terrace was amazing. The staff were excellent. I became unwell & had to extend our stay. The penthouse wasn’t available for extra days but the staff found another apartment & made our transition seamless. The next apartment, Luxury Alhambra Penthouse, was also excellent. I can’t praise Nuria & the other staff members highly enough. You can’t do better than Chezmoi Homes!