هوم2 سويتس باي هيلتون جراند رابيدز نورث ايست

I’ve been staying at this hotel since it opened last fall. Early visits were a bit rough, but I assumed that was just part of the new-hotel learning curve. The property is affordable and conveniently located, so despite inconsistent service, I’ve continued staying here. I’m a Hilton Diamond member with 100+ nights this year, many at various Home2Suites. During my most recent stay, my husband joined me, and we were surprised to find the hotel charges $5/hour just to be plugged into the EV charger, in addition to the normal charging fee. It’s also a slow charger, so a full charge cost me $70 just to plug in. When I asked about the pricing, it took a lot of back and forth before staff finally admitted that hotel management set the rate, rather than the charging company as they initially claimed, and even then, they weren’t helpful in resolving the issue. Since that stay in October, I’ve continued monitoring EV charging options at other Hilton properties, and the trend is clear, most are complimentary for guests, or charge only a minimal fee. At this location, however, management seems intent on passing off responsibility rather than improving the guest experience. After additional discussion, the staff eventually agreed to provide Hilton Honors points as a courtesy for the inconvenience, but no surprise, they were never actually issued. This seems consistent with the overall approach here: ignore problems or make promises that quietly go unfulfilled. Check-in rarely starts on time, staff training is minimal, and I’ve even had to help front desk employees troubleshoot basic system issues during past stays. This property could be great with the right leadership and training, but right now it’s one of the weakest Hilton experiences I’ve had. I am hopeful the property management will reconsider its EV charging policies, but until they do, I will not be back. Additionally, before leaving my review, I read others posted here, and the negative reviews are very consistent with my personal experience. There are plenty of other Hilton Properties in the GR area - spend your money elsewhere.

Worst experience by FAR. If you’re going to subject your guests to 78 degree temp at night because the thermostat won’t actually set to a temp, you should tell them that! Medical conditions with heat intolerance exist! Might as well have stayed anywhere else, want my money back.

Our stay was good, only picky complaints - the pool was a little cold and the breakfast options were limited.

No furniture to enjoy a group conversation. Hide a bed was not made up. Needed extra blanket. Attendants at the check in and out desk were superior. The attendant for breakfast seemed to be out of numerous options and was curt with questions.

The snack area was quite bare, not much stocked for purchase. The bed was uncomfortable and every step, phone, voice, etc.. can be heard from all directions. Very noisy

Rooms were spacious, we had a small issue with the toilet, staff responded quickly to resolve. Plenty of dining and shopping options nearby.