إمباسي سوبتس باي هيلتون جراند رابيدز داون تاون، ميشيغان

Everything was fabulous

We chose this hotel for a family wedding and were very let down by our experience. Upon check-in, the process was slow. We were told our reserved room had been “upgraded”, but when we got to the room, we realized it was a handicapped-accessible room. While we understood the need for these rooms, the amenities were not what we had reserved and were not functional for our needs. The shower and bathroom facilities were specifically designed for guests with physical challenges, and the closet rod was so low we couldn’t hang our wedding clothes. Bizarrely, the room also had a full gym and bike equipment, a feature we had no use for. We had to hang our formal wear from the gym equipment to keep it from dragging on the visibly dirty floor. When we called the front desk to switch to our originally reserved room, we were told none were available due to a sports team. We had no choice but to stay in a room that was not what we needed or expected. This was a frustrating and disappointing experience. We would not recommend this hotel and will not be returning.

Key card wouldn’t work on check-in. Had to walk down and get a new card. Still didn’t work ms had to have maintenance get us in room.