Black Horse Hotel

This was our first visit to Grassington and we enjoyed every minute of it. The Black Horse Hotel was fantastic. Right in the centre of the village it was the perfect place to stay. The staff were all very friendly and the service as great.2 things that stood out, the food in the restaurant was amazing and the entertainment provided by the Jim Burke Band was the icing on the cake.10 out of 10 to the Black Horse

As soon as we entered the building we were welcomed with a smile and a warm friendly lady. All the staff were accommodating and friendly. Stayed in room 15 this has a fantastic view and the room is just lovely and clean. One of the best rooms we have stayed in, even has a welcome basket with 2 bottle ales, 2 waters and snacks. Robes and slippers included. It also has a podded coffee machine! Had food both nights and breakfast on both days, all the food was well presented and delicious. One night the restaurant was fully booked but made sure they fitted us in as they prioritize residents. Overall would highly recommend this hotel and would 100% come back.

We arrived at lunch opening time and sat down. Another couple and party of 4 arrived at reserved seating. The member of staff came over and took their orders. We waited for her to acknowledge us, but we were ignored. There was no welcome. We sat for about 30 minutes until some more customers came in and went up to the bar and ordered drinks and a meal. We then sourced our own menus and went up to order. There was no information about ordering at the bar. After placing our order we sat and waited again while other customers were served with their meals and drinks. Still no communication with the staff. Finally the staff member came over and apologised for the delay and said our order had been lost between the bar and the kitchen and she would find out how long it would be now. We were pushed for time as our car parking ticked was near to expiring. After a total of about and hour from arriving the lunch of beef sandwiches came. We had to rush in order to get back to our car. This was not a welcoming experience and could have been handled better. On a positive note, the beef was tender.