Hampton Inn by Hilton Rochester/Greece

Hotel has hot breakfast. Clean and value for money.

The staff at this hotel were welcoming and helpful. The rooms were clean and very comfortable. We also enjoyed the delicious breakfast and coffee.

Wonderful stay. Awesome water pressure in the shower. Comfortable bed. Awesome breakfast spread😋😋

服務人員熱情周到

I just want to take time out to give a shout out to one of the Stella Stars that you have at this property her name is Vanessa didn't get the chance to meet her I was supposed to come today and couldn't walk and had reservations Miss Vanessa went far and beyond to help me out with my family thank you so much for going the extra mile with the smile in your voice

I wasn’t expecting Four Season’s appearance but at least a clean stay. When I got off the elevator on the second floor it kinda smelled like a dog had walked down the hall. I entered the room and it appeared to be clean. I sat on the couch and when I got up my pants was filled with dog hair. So I turned the lights on to look closer the couch had dog hair all over the couch and the sides. I call front desk and was told I could be swapped to another room. So I had to pack up my things to go down stairs to receive key for second room. Get to the second room and it has dog hair as well on the couch and I I walked in the room with my socks and when I looked h see them they was just filled with dog hair from the carpet. I complained to the front desk and all they could do was have a house keeper to vacuum the room again. And soap dish in the bathroom is filled with pink mold. The general manager was not much help at the front desk. There cleaning protocols are clearly not important when it comes to cleaning behind animals which should have dedicated rooms for booking. My stay was anything but great and the breakfast wasn’t even worth eating. I didn’t even use the couch during the stay. And I would like to speak with someone in upper management about my visit. The photos does not capture the amount of filth on the couches and the pillow. Furniture is run down.

They were very friendly and granted any of our requests. It was clean and had a home feeling right away. I will be attending a Hampton inn again soon.

the breakfast has gone way down hill. i will stay at the Marriott residence in from. now on even though it may cost more

Everything was great, the room was clean, staff very helpful and friendly, and even good cookies! Breakfast was good with waffles, little omelets and more. The bed was good, just a little too soft for us.