Hampton Inn Greenville, MS

The tub was rusty and dripped . There was no clock . The only thing I can say about the room was that the beds were comfortable. A rusty , dripping tub that no one wants to use is not ok . I spent way too much money on this hotel . It is not up to Hampton Hilton standards. A dumpster with debris was out front. The entrance is not even welcome in with dead flowers in containers. Staff was very polite.

The rooms were generally filthy and the amount of air freshener smell was disturbing. Fire alarms were missing out of rooms and common areas. Found blood on the hall walls and in room. Feces smeared around toilet paper holder. We had more than one room and the filth was consistent. They refused to refund our money.

I understand if there is an issue with the water, but everything was stained brown. The bathtub ran and wouldn't turn off, tub fixtures were rusted. The wife had a large booger stuck to the bed sheet when she turned back which makes me question if they were even changed. Saturday morning went to get coffee and do some work and there were so many locals/friends/family there eating free breakfast that there was nowhere to even sit.

The employees were very nice but the hotel is way past due for renovations. The paint was peeling above the shower and the entire stall was gross. The mattress cover and fitted sheet were so worn out they would not say on the bed. No one should have to see the actual mattress in a hotel. The trash cans were too small. The water in the toilet was brown and every time we flushed, something brown would come out from under the toilet rim. We paid over $200 per night for this room and it was definitely not worth it. This hotel is a blemish to the Hilton brand.

After checking in at like midnight and being charged $179, we awoke the next morning to no water pressure. I reported it to the front desk, the stated they would call maintenance. He came up to the room and turned on the shower and said yup you don’t have any pressure. He then went to the door and proceeded to leave, he stated I’ll fix it after you leave. We were shocked. We had been traveling for over seven hours straight the night before had not had a shower and we were very upset with the service. We packed are bags and went to the front desk. I told the clerk at desk what happened and she acted like she didn’t care. Didn’t offer us a different a new room, a discount on the room we paid for NOTHING! Horrible customer service. I’m a Hilton Rewards customer and I am shocked by this type of service .

Overall a good stay. We had to ask for more face cloths, towels, and extra blanket. We had only one face cloth and towel in the room, and no extra blankets. They brought what we needed very quickly. The trash can in the bathroom had not been emptied when we arrived. It wasn't a problem. The room was comfortable for sleeping. Breakfast was good.