I am currently planning my wedding, and working with the catering department at The J House Greenwich has been a complete nightmare. I live in NYC and commuting to Connecticut is very difficult due to my work schedule, something the hotel does not seem to care about.First, they limited my initial venue tour to only 30 minutes. To make matters worse, the night before that appointment, the Catering Director canceled on me, claiming she no longer had availability for that Saturday. We rescheduled for the following Saturday, and when I arrived, she wasn’t even there! The front desk staff ended up being the ones who had to show me the venue.Communication is nonexistent. I sent countless emails without getting a single reply. They only responded—with a terrible attitude—after I escalated the issue and contacted the hotel manager directly. On top of their bad attitude, they are refusing to give me adequate setup time for the decorations, claiming I can only do it two hours before the wedding.The worst part is that the catering is already paid for, and now they are trying to tack on ridiculous extra charges for cake cutting and for adding a few beverages. There is a total lack of professionalism and flexibility for such an important event. I highly discourage anyone from planning their wedding here.
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