Terri O
April 2, 2025
First off let me say Drury is my favorite chain. Have stayed at both Polaris and Dublin in Columbus, but first time at Grove City. First impression was amazing. Lobby looked beautiful and clean and gentleman at the front desk for check in was wonderful. The room was extremely clean. From there my disappointment started. The hotel was extremely crowded and one of the elevators was not working so that caused very long lines and wait times at the elevator and overstuffed elevators which honestly was concerning. Went down to the complementary dinner at 5:30 and the line for both food and drinks was just crazy. Opted to leave and go out to eat. Back in the room the mattress was extremely broken in and extremely soft and uncomfortable. All these hotels are near the highway, but this one especially was extremely loud. Felt like the window was open. The fan in the room was also loud, but did not drown out the outside noise. Woke up after a rough night of hardly sleeping and headed down to breakfast at 9 am. Another long wait for the elevator and then was greeted by another extremely long line. After a 20 minute wait finally made it to the breakfast bar. They were out of both oatmeal and eggs. The waffle station was in the middle of the line and really held up the line. They should have the waffles over by the bar area, as I’ve seen at other locations. Following breakfast I returned to a housekeeping employee about to enter my room despite the do not disturb sign and the fact that I had no checked out yet. Considering I left my purse in there when I went to breakfast, that was concerning. Went down to check out and a woman walked up to me and took my keys and asked if I needed a physical copy of the receipt or was an email fine. I said email was fine. I waited until Monday evening, the following day, and still no receipt. I had to call back and get one emailed to me. Instead of apologizing the front desk employee said did you check your spam box, which yes I did prior to calling. It should not be that difficult to just honor the request. I did finally get the requested receipt. With so many other options in the Columbus area, including two other Drury hotels, I would suggest bypassing this one. I will say this is the first time I have EVER written a negative Drury review.