Hotel Arc-en-Ciel Gstaad

We have not stayed in the hotel, but dined in the restaurant. We have been coming to Gstaad for more than 40 years now and from time to time we have dinner at Arc-en-ciel. The food itself was good, but the service is a disaster. It started when we politely asked for another table because it was very warm where we were seated. The managers spoke "too warm, too cold, it is never good". That's not exactly what I expect if I ask like that. On the menu it clearly indicates that the dishes come with a choice of fries, rice or rosti AND vegetables. The vegetables were not there, so we asked them, thinking they were forgotten. However on the invoice they had added it as "extra" and charged, whereas it was clearly on the menu. The most annoying thing however was the toblerone mousse which they charged for a higher price than what is indicated on the menu. In proper English one would call that "cheating". We will think again before visiting the restaurant of Arc-en-Ciel again. There dozens of other restaurants in the area where service is much better.

This by far has been our best experience in staying at Hotel’s in Europe. We were there to celebrate our 25th wedding anniversary. The room was kept ready with rose petal’s like for honeymooners 😊😊. We were initially bit apprehensive obout the Swiss hospitality at hotels, specially toward Indians but here at the hotel we were well received and welcomed. The Hotel also arranged for our pick up and drop from nearest Gstaad station. The hotel is owned by a family and we met one of the finest and amazing owners: Amina & Tim. They hosted us in evening for snacks and drinks and really took good care of us. Highly recommend property and amazing place where most of the DDLJ movie was shot. The location is excellent almost walking distance to the Promenade ( Town market), bus stops and railway station

In true Swiss tradition, this hotel does not disappoint…it is welcoming, comfortable with knowledgable staff to suggest and guide you to the various attractions and facilities. Breakfast is sumptious, and dinner always delicious. The room was very comfortable with a great view when visibility was good.

Très bon séjour dans cet hôtel. Beaucoup de points positifs qui sont appréciables : l'emplacement, la gentillesse des hôtes, la propreté, la qualité du petit déjeuner, le parking gratuit le spa privatif, la salle de sport petite mais parfaitement équipée (mention spéciale pour la Powerplate !). Les seuls bémols pour nous ont été la qualité des oreillers et l'isolation avec le couloir que l'on entend depuis la chambre comme si nous y étions (nous logions dans la résidence à côté).

We came to Gstaad to celebrate a birthday event with friends. This hotel was on their list of "recommended" hotels. Nice smiles at reception and friendly introduction, but a hotel lives from hard and software. Here the hardware is totally deficient. Superior room, the most expensive room category before the suites. Motel-like room, Ikea style furniture, miniscule bathroom and a fabulous view on the parking lot. Ground floor terrace. Main street to the ski lift. Without drawn curtains and sitting in the dark, everybody can look straight into the room. This is the worst reality check I have encountered in my 60 years of worldwide traveling. No, absolutely no relationship with the website. Either we have been ripped off and we received a massive downgrade or the website is a total scam. Uncomfortable beds and badly isolated walls. We are counting the hours to be able to leave this place. Stay away

Sehr freundliches Personal Gutes Frühstücksbuffet