Tribu Chapultepec 67

Comunicación nula. Al momento de llegar no pude ingresar a la propiedad por qué mis datos biométricos ni información para acceder estaban en el sistema . El guardia de seguridad nos apoyó dándonos oportunidad de intentar ingresar la clave en la habitación sin embargo no debió de ser de esa manera. Complicado, tardado, sin comunicación a mi llegada.

Really enjoyed the place.

I booked a room for my family, When we arrived at the establishment we couldn’t enter and no one answered my calls, An even so they charged my card. Very bad experience with this hotel and *******.

Do not make a reservation with this property. The customer service is terrible; the property manager never answers calls. I had to spend the night on the street waiting for them to return my call.

Property was in a great, central location, easy access to late night eats. The apartment was really nice, modern, and clean. The beds are not super comfortable, as the sheets are too thin/papery and the pillows are too high/hard. Other than that, we had an easy experience with accessing the door and checking in and out.

Awful Despite booking for 6 people, only bedsheets and duvets were provided for 4 people and even for those, duvet covers were missing and not enough clean towels. Towels and bedsheets were so old, with stains and not properly washed. Walls are prefabricated and despite having the doors closed (there are not windows) there was wind coming in and the noise from the street was unbearable, specially at night. We were on the sixth floor and it felt like the loud music and screaming on the street was happening in the room next door. There is not lobby or anyone to contact, therefore on the first night some people slept without duvet or bedsheets. It is an expensive stay for what they offered. Also, not suitable for families with small kids, the balcony has not enough protection. Security guards were friendly and one of the cleaning ladies the day after our arrival left the missing bedsheets and she was helpful, just to name a few positive things. It is more like 2 star or less stay.