صور Mandarin Oriental Guangzhou

第一次入住文華東方選擇了廣州的MO，由季裕棠操刀的客房設計非常喜歡，各種設施、床品也十分舒適。 大堂工作人員的服務態度親切，退房時還介紹並贈送了紀念品，下次來廣州還會選擇廣州MO。

Mandarin is always the warmest and most familiar place for me. This stay is also a memorable time for me. I want to express my gratitude for catherines who is the manage of mandarin club. Her professionalism and enthusiasm make me feel at home.

再次回來入住，已經不是以前那個樣了，前台服務不如以前的員工，辦理入住時，那個前台問了一句，然後看着他一直忙其他事，既然沒忙完上個住客的就不要接待下一個，最後發飆了才繼續辦手續。旁邊的Eaton不知道是Duty Manager什麼過來幫忙辦理，口氣臭的不行，這個也是酒店形象的一種吧，有失奢華酒店的品牌形象。不如以前的員工熱情有禮貌。

Our recent stay at the Mandarin Oriental, Guangzhou, was nothing short of exceptional, truly epitomizing luxury and personalized service from the moment we arrived. Stepping out of our vehicle around 1:30 PM, we were immediately greeted by welcoming staff, setting the tone for a flawless experience. The check-in process was remarkably swift, followed by a dedicated staff member personally escorting us to our room and thoughtfully highlighting all the amenities—a truly elevated touch. Our children were absolutely thrilled with our family panda-themed room, complete with an exciting slide! It instantly became their favorite part of the hotel, bringing endless joy and laughter to our stay. The hotel's location is incredibly convenient, nestled directly beside Taikoo Hui and just down the street from several other major shopping malls. This prime spot made exploring and indulging in retail therapy effortlessly enjoyable. Within the hotel, right by the entrance, lies a beautiful café – a perfect spot that clearly attracts many sophisticated patrons for high tea, and for good reason. All the cakes are exquisitely crafted, miniature works of art that are as delightful to behold as they are to taste. Our package included breakfast, which was a delightful spread. Beyond the standard international offerings, we were particularly pleased to find wonton noodles being served – a delicious nod to the local Cantonese cuisine, and a truly authentic touch that we thoroughly enjoyed. What truly elevated our experience was the outstanding staff. They were incredibly friendly and engaging, personally interacting with our children, passing them thoughtful door gifts, and even taking the time to write a lovely card and pose for a photo with our little one. This genuine warmth made us feel incredibly valued. As expected with a family-themed room, the kids were showered with special touches. They received their own lanyards with room access, delightful welcome desserts including cakes and candies, fresh fruit juice, and a selection of fruits. These thoughtful details made them feel incredibly special and truly enhanced their stay. The Mandarin Oriental, Guangzhou delivered an unparalleled experience of luxury, convenience, and genuine hospitality, making it an ideal choice for families seeking an extraordinary getaway. We can't wait to return!

先説結論，辦理入住流程一般，住房體驗滿分，退房流程滿分。 辦理入住：首先服務態度一般，語氣較為冷漠，不夠熱情真誠，當我試圖問是否能為我們免費升級到親子套房時，前台小哥一副看不起的眼神告訴我們説“套房有三千塊差價”，拜託，哪怕不能升級也不需要這個語氣好吧（而且我們定的親子房價格也不低吧？），其次差價也沒有三千ok？另外行李很久沒有送達到房間，電話催促後才送達。是 住房體驗：一切都很滿意，客房部也能夠及時響應特殊需求，另外值得點讚的是晚上入睡前還有一次房間清潔，還給寶寶準備了禮物，很不錯。 辦理退房：很順利，在前台的工作人員一直等着寶寶送上冰箱貼，寶寶很驚喜也很喜歡～

體驗感超級棒👍👍👍

房間乾淨，大氣！早餐豐富，服務周到，購物逛街方便，樓下就是廣州太古滙，應有盡有。 還有水療中心可以放鬆身心

很滿意服務不錯👍

入住廣州文華東方，體驗堪稱完美！房間佈置典雅精緻，每處細節都彰顯品質，衞浴用品高級舒適。服務更是無可挑剔，工作人員細緻入微，從入住到離店全程貼心。餐飲美味絕倫，下次必再打卡！