Posada Ingapirca

I contacted the WhatsApp number I found online in order to get more information on how to get there. When I asked about the room price, they said $90 per night. Then I went to their website and found out the same room was priced $64. Once there, the fire alarm in the room woke us up at at 1:00 AM with a constant and loud beeping. I contacted the number I had and eventually someone came and took off the alarm from the ceiling. Next morning, none of the staff would talk to us. I was not really expecting a compensation, but maybe an apology, as we booked a room to rest and sleep and that is exactly what didn't happen. Not even "Good morning". When we left, nothing. It seemed we had really offended them, who knows why. We were always polite when expressing our legit complaint to the WhatsApp person. I never felt so unwelcomed in my whole life. All in all, the worst customer service ever, plus, they tried to rip me off!

Muy buena atención todo de primera , un hermoso lugar y la gente que trabaja aquí muy amables y serviciales . Súper recomendado. La comida muy buena , la habitaciones cómodas y limpias . Muy buena vista del complejo arqueologíco Inca . A tan solo 1 hora de Cuenca

Very romantic, traditional house, equipped with lots of love for details. The garden is amazing! Our room was very spacious and had a chimney, which is very cosy - especially when it‘s cold outside. Included was a very rich breakfast with fruit, eggs, pastry and juice. We felt very much at home!