Hotel San Carlos

With visiting a new country, I was a little uncertain about the right hotel to stay in, but, when I pulled up in the Uber, I was BEYOND grateful that the pictures matched real-life. The entire hotel had an old world, relaxed vibe, that made the wind down easier. I have never traveled to Guatemala before and the friendly service has me considering returning, for a longer, personal trip. Even though I'm not fluent, in the native language, most of the ppl with whom I came in contact, including hotel staff, were VERY helpful and patient. The bed was VERY comfortable, the room smelled like it had been cleaned, recently and it was VERY spacious.

I will start off by saying the positive, the staff in the restaurant are the absolute sweetest people and are the only reason I am giving this place more than 1 star. For $100 per night I expected a better hotel. The room was dirty and fixtures were broken. The windows in the front of the room were open and were unable to shut which made us feel slightly unsafe. The pillows were extremely lumpy almost like they were stuffed with squares of foam. The food in the hotel is a hit or miss, I fully believe they microwave the food because every time we ordered we would here the microwave beep and suddenly our food came out. I ordered steak my first night there and the smell made me so nauseous I couldn’t eat and my sons hamburger was raw, same with the chicken in his lunch that he had ordered. The nail in the coffin was check out where I was forced to pay AGAIN (although a difference) for my first meal there even though I had already paid in full. Essentially double charging me for a meal already paid. The wifi in the building is HORRIBLE and will cut in and out, I had much better wifi in antigua in a eco hotel in the mountains. Reception is not good for phone calls either. Staff did not speak English as indicated which is fine for me since I do speak Spanish. Overall I cannot recommend this place and feel that it is FAR overpriced for what it gives.

Visit Guatemala Our room was next to the pool. Could hear everything. Plus at night could hear airplanes and traffic outside. Unable to sleep.

We had such a lovely stay. Very romantic and great for couples.

A charming and unique hotel in the heart of Guatemala City! Lovely staff, with a special mention for the hotel’s guard/policeman. As for dining options, we only had breakfast there, but it was very good. The courtyard and small pool are very enjoyable. The rooms are a bit outdated, but they’re perfectly fine for a night or two.

lindo el hotel